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Pump Technician

3 months ago

Brampton, Ontario, Canada DXP I NatPro Full time

The
Field Service Technician responsibilities will include day-to-day functions related to Shop Inspection and Repair, Field Service and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Eastern provinces.


Primary Duties and Responsibilities:

In this role, you will,

  • Be a point of contact for the Customer on service and warranty related matters assigned to you.
  • Be responsible for inspection of pump and / or compressor equipment.
  • Field Service Inspection and Repair as assigned
  • Prepare comprehensive field service reports for submission to end users, DXP/Natpro Represented Manufacturers and internal departments.
  • Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.
  • Be responsible for providing superior product support (including warranty), to DXP/Natpro Represented Manufacturers installed population of pumps and compressors.
  • Work directly with represented manufacturers to obtain technical information, costing, special requirements, and warranty support for orders assigned to you.
  • Maintain Service vehicles, Service tools and supplies assigned to you.
  • Work closely with Technical Services to provide input and support related to customer process and issues.

Required Experience and Education Needed:

  • Five years experience working at a senior level within an After Market Service Department in the pump and/or compressor industry.
  • Technical education and background, (Journeyman ticket or equivalent rotating equipment experience is an asset)
  • The ability to understand, implement and practice the principals of root causes failure analysis.
  • The ability to work on multiple projects, and prioritize while meeting deadlines.
  • Strong verbal, written, and analytical skills. (with a focus on technical) and ability to read and comprehend relatively complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.
  • Superior organizational skills, a selfstarter who can work independently and as part of a busy team.
  • The ability to facilitate solutions between customers and represented manufactures.
  • Excellent computer skills, specifically Excel, Word and Outlook.