Vp, Global Head of Colleague Communications

2 weeks ago

Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

**Overview: Manulife is looking for a leader who brings visionary thinking and excels in building, rallying and inspiring teams to win, learn, and share its story. Being highly collaborative, working well with cross-functional partners and being able to navigate and get the best out of teams in a matrix environment is essential. Effective communication of vision and leading through people for impact will be critical to delivering results.

This newly created role is an incredible opportunity to have significant, transformational impact for the global business. The Vice President, Global Colleague Communications reports directly to Manulife's Global Chief Communications Officer, oversees a high
- performing team responsible for all corporate internal communications activities, and provides internal communications counsel and support for the executive management team. The critical focus areas of the role include developing a comprehensive internal communications service to deliver Manulife's strategic messages and provide all colleagues with regular, meaningful, and consistent communication that enables that to be exemplary brand ambassadors.

Key Accountabilities:

  • Develops and leads internal communications strategy directly linked to overarching strategic direction of the company, with a focus on the goals and objectives of the company's businesses and shared service areas, as well as key enterprise enablers like our mission and values.
  • In partnership with Events, Employee Experience, DEI, and Culture teams, develops colleague engagement activities and initiatives that foster a strong sense of culture, belonging, and wellbeing.
  • Oversees conception and execution of highquality multimedia content and its dissemination strategically across internal and external colleague focused channels.
  • Counsels, advises, and guides senior executives on internal communications strategies and practices and build strong support for and participation in key internal communications activities.
  • Partners and collaborates closely with External Communications, as well as Marketing, Human Resources, and Legal.
  • Creates longterm planning process for systematically adopting best practices and enhancing the value and impact of internal communications efforts.
  • Directs the Global Colleagues Communications team to ensure accountabilities and goals are met in a timely and servicerelated manner. Makes final decisions on communication related matters Manulifewide and ensures effective achievement of stated objectives.
  • Convenes and influences a global network of communicators to align and scale colleague focused communications.
  • Leads evaluations to determine the effectiveness of the existing processes through analysis and surveys and innovates improvements incorporating external and staff feedback and insights.
  • Coaches and guides team for performance and developmental success.

Pivotal Experience and Expertise

  • Communications Leadership: Deep experience cultivating, developing, and leading a multifaceted communications function with solid knowledge and exposure of highly regulated or financial services business.
  • Global mindset: Experience in senior leadership within a global matrix organization. Experience leading both direct and indirect / matrixed teams that are culturally and geographically diverse.
  • Executive Communication/

Stakeholder Management:

Experience communicating with and gaining buy-in from a broad range of stakeholders, and experience collaborating and working closely with stakeholders to achieve business goals.


  • Customer and

Digital Savvy:
Experience crafting communications in a fast moving, consumer-focused organization. Strong understanding of digital channels and media for communications and experience guiding an organization through significant digital transformation.

Leadership Capabilities

  • Drive for Results drive execution, continuously improve the core, and reallocate resources at pace.
  • Shape Strategy anticipate & interpret market changes, envision the future and decide strategic priorities.
  • Inspire & Influence cocreate meaning and purpose, engage and energize the organization, and lead through influence.
  • Build Talent & Teams develop talent, build and develop teams, and strengthen organizational capability.
  • Disrupt & Challenge create possibilities from new thinking, generate disruptive change, and lead change.
  • Leads Innovation exp

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