Virtual Customer Service Representative

2 weeks ago

Saskatoon, Saskatchewan, Canada Dakota Dunes Casino Full time

iGaming Customer Experience Specialist - 1 FT

  • Shift Type: Day Shift
  • Reporting to the Director of iGaming, this position is responsible for the overall management and execution of external and internal marketing activities related to SIGA's iGaming programs.

SIGA offers online gaming (iGaming) to residents of Saskatchewan, including casino style games, poker, and sports betting.

Responsibilities include:

  • Lead the development, planning, scheduling, and implementation of marketing strategies to support campaign goals and to acquire, retain, and reactivate players.
  • Act as an official representative in marketing planning discussions, and negotiate with internal and external stakeholders and partners.
  • Develop creative solutions to problems in an environment that is constantly evolving.
  • Provide direction for analysis of customer behaviour and draw comparisons of other customers of SIGA products and services.
  • Develop and negotiate local celebrity endorsement contracts, VIP player appreciation events, and promotional programs.
  • Monitor promotional merchandise inventory and usage.
  • Develop corresponding detailed budgets to support iGaming marketing campaign activities, and provide monthly updates and budget reports to the Director iGaming.
  • Oversee the development and implementation of program policies and procedures.
  • Develop performance expectations for each marketing campaign, review the results of each campaign and make recommendations for the feasibility to repeat or modify those campaigns.
  • Champion Corporate Social Responsibility (CSR) by integrating CSR practices into projects, products, plans, and work practices, and assessing the risks and opportunities associated with gambling products.
  • Participate in other projects and activities as required, in support of SIGA's iGaming initiatives.

Must possess valid Saskatchewan Driver's License and acceptable driving record.

SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements.

As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.

Compliance with all regulatory requirements as may be applicable to your position.

Successful completion of a bachelor's degree in Marketing, Business Administration, Commerce, or a related discipline.

Experience in marketing, advertising, and promotions with an emphasis on direct marketing, online marketing, customer relationship management, and market campaign planning and execution.

A solid understanding of advertising, e-marketing, and direct marketing best practices.

Excellent communication and interpersonal skills, and networking experience.

Intermediate skills in Microsoft Office (Word, Excel and Outlook).

The ability to use and maintain databases is an asset.

Solid understanding of website content management & design and online communication vehicles is an asset.

eCommerce or related experience (including online and/or mobile payments) is an asset.

At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging.

As a non-profit, 100% of our net income goes back to our communities.

Be a part of a game-changing First Nation organization that gives back.

We are honored to receive this award and proud to be a game-changing employer.

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