Customer Service Representative

1 month ago

Saskatoon, Saskatchewan, Canada Medicentres Full time
Position Title: Client Services Representative
Job Type: Full-Time, Temporary (Until October 2024)
Department: Occupational Health
Job Location: Saskatoon, Saskatchewan
Reports to: Business Operations Manager
Date Last Updated: April 2024

JOB PURPOSE:
  • Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.
  • The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.
PRINCIPAL RESPONSIBILITIES:
  • Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
  • Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
  • Assists with projects including document preparation, marketing items and promotional pieces.
  • Processing medicals documents during the e-filing procedure.
  • In-clinic filing for all medical paperwork kept at the Saskatoon office.
  • Answers incoming phone calls for the Call Centre, as well as responds to emails sent to
  • Books appointments and completes all accompanying documentation including processing payment for services rendered.
  • On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
  • Greeting and checking-in clients for appointments.
  • While working at the front area, ensuring the entire area looks presentable at all times.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • Successful completion of a business administration or medical administration certificate is considered an asset.
  • Demonstration of a typing speed of at least 45 wpm.
  • Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
  • Professional demeanor over the phone and in person
  • Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
  • Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
  • Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
  • Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
  • Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
  • High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
  • Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit

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