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IT Support
2 weeks ago
Ref ID:
Classification: Desktop Support Analyst
Compensation: DOE
Robert Half is looking for a Level 2 Desk Side Support Analyst to start immediately for their client. This opportunity is located in Toronto, Ontario.
This role involves handling end-user support issues efficiently and supporting team members in restoring service to end users.
If you consider yourself a self-assured, driven individual with a strong work ethic and excellent communication skills who thrives in a dynamic team environment, this position is for you.
What you will be doing daily- Maintain hardware and peripherals: Upgrade and replace computer parts, manage documentation and asset inventory
- Meet SLA standards: Resolve tickets promptly while maintaining customer service standards
- Provide guidance to Tier 1 support and team members
- Utilize ITIL processes and understand their application in a corporate setting
- Manage user account activities including onboarding, changes, and departures
- Troubleshoot end user issues: Perform root cause analysis on web and mobile applications, handle escalated server/network problems
- Proficiency in Microsoft Office 365 support
- Desire for hardware troubleshooting experience
- Understanding of Microsoft Windows and Microsoft Teams
- Proficient in Active Directory
- Ability to manage multiple tasks, prioritize effectively, and work independently
- Strong communication skills, openness to feedback, and 5+ years of desktop/server support experience
- Familiarity with technologies such as Active Directory, DNS, Exchange, VMware, Azure Cloud, and AV troubleshooting
Robert Half is a leading talent solutions firm specialized in connecting highly skilled job seekers with top companies.
We provide temporary and permanent placement solutions for various roles including finance, accounting, technology, marketing, legal, and administrative positions.
By partnering with Robert Half, you gain access to top job opportunities, competitive compensation, benefits, and online training. Take advantage of our mobile app for quick job applications and notifications for relevant opportunities.
For inquiries, contact your local office. Applicants for Canadian roles must be eligible to work in Canada.
2022 Robert Half. By submitting an application, you agree to Robert Half's Terms of Use.
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