Funeral service advisor
1 week ago
FORMATION & EXPÉRIENCE
- DEC en thanatologie OU DEC relatif aux relations humaines, au service à la clientèle, à la relation d'aide ou à l'hôtellerie;
- Expérience dans le milieu funéraire (atout);
- D'autres expériences et compétences peuvent compenser la formation académique;
- Excellente communication française parlée et écrite et connaissance professionnelle de l'anglais;
- Connaissance informatique de base & d'un logiciel de gestion client (atout);
- Connaître les éléments clés de l'excellence en contact client.
CONDITIONS DE TRAVAIL
- Être disponible pour se déplacer dans les autres succursales de la Coopérative pour des fins de remplacement ou de surcroît de travail;
- Poste à temps plein (35 h/semaine);
- Horaire de travail à déterminer : mardi au samedi ou dimanche au jeudi;
- Salaire : à partir de 23,94$/h sans diplôme de thanatologie ou 25,24$/h avec diplôme de thanatologie;
- Uniforme fourni;
- Régime d'assurance collective après 3 mois de service;
- Participation à un REER collectif après 1 an de service;
- Programme de santé bien-être;
- PAE;
- Café gratuit;
- Activités d'entreprise (bénévolat, party d'été, party de noël, etc.).
VOTRE QUOTIDIEN AU SEIN DE LA COOPÉRATIVE
- Rencontrer des familles pour des arrangements préalables, des arrangements funéraires lors de décès, des demandes d'informations ou de soumissions;
- Expliquer aux familles la nature des services funéraires offerts et les frais reliés;
- Recueillir l'ensemble des renseignements relatifs au défunt sur le plan légal;
- Renseigner la famille au sujet des prestations admissibles;
- Vérifier les dispositions de transport et de préparations en lien avec le défunt;
- Planifier l'horaire des services funéraires et publier les avis de décès;
- Compléter des documents administratifs et légaux;
- S'assurer que les inhumations et crémations soient coordonnées adéquatement;
- Supporter et fournir des références et des ressources aux familles concernant : problèmes légaux, sociaux ou personnels;
- S'assurer que les frais à acquitter soient expliqués aux familles et en faire la perception;
- Saisir des données dans le logiciel de gestion de la clientèle;
- Aider ses collègues de travail lors de périodes moins occupées;
- Effectuer diverses tâches administratives et tâches connexes au besoin.
Si vous avez besoin de mesures d'adaptation à une étape ou une autre du processus d'évaluation, veuillez envoyer un message à l'adresse indiquée ci-dessous pour en faire la demande. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.
Vous vous reconnaissez dans cette description et vous avez des valeurs de coopération et d'empathie très développées ? Faites parvenir votre candidature à Mylène Dubois, CRIA, Conseillère en ressources humaines à :
VOS QUALITÉS
- L'empathie et l'écoute active sont indispensables;
- Avoir de la facilité à entrer en relation;
- Démontrer une compassion pour la clientèle;
- Être en mesure de personnaliser son service à la clientèle en fonction des besoins;
- Être habileté à promouvoir une offre de services;
- Capacité à informer sans jugement et de façon impartiale;
- Aptitude à informer et à référer les clients vers les organismes adéquats de soutien;
- Savoir faire la promotion de produits et de services connexes et des avantages coopératifs;
- Être en mesure de répondre aux questions reliées au deuil et aux rites funéraires afin de pouvoir guider le client dans sa recherche de sens.
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