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Solution Advisor and Subject Matter Expert

3 months ago

Montreal, Quebec, Canada Zaddons Full time
About Zaddons


At Zaddons, we give managers and schedulers a beeline to productivity with scheduling and bidding add-ons that optimize complex processes.

Our passion for innovation, technology, and efficiency fuels our relentless drive to solve irritating and time-wasting HR platform challenges. Through our network of solution, implementation, and service partners, we boost scheduling power by eradicating platform limitations.

Choosing Zaddons means joining a team where your values, your ideas and your talent help grow an innovative company.

About the Role


The Solution Advisor and Subject Matter Expert will play a crucial role in driving Zaddons' growth by delivering compelling and customized presentations of our products to qualified prospects.

This role is pivotal in showcasing the value of our HR tech solutions, specifically in Workforce Management (WFM) scheduling platforms, to high-level stakeholders in enterprise accounts.

The Solution Advisor and Subject Matter Expert will work closely with sales executives, who conduct thorough fact-finding with prospects, to ensure that each presentation is highly targeted and meets the specific needs of the audience.

Be part of our team where each resource is recognized as a key player in our success

Key Responsibilities

The successful candidate will be responsible for:
Product Presentations and Demonstrations

  • Conduct engaging and informative product presentations and demos to prospects and service partners, ensuring they are tailored to the audience's needs and business challenges.
Collaboration and Support

  • Work closely with the Senior Director of Product Management and SMEs to stay updated on product features and benefits, ensuring accurate and effective communication of our solutions.
Sales Support and RFP Responses

  • Assist in the drafting of responses to RFPs and manage multiple prospects simultaneously, requiring excellent organizational skills and adaptability.
Client and Partner Engagement

  • Build and maintain strong relationships with enterprise clients and service partners, understanding their needs and effectively communicating how our solutions can meet those needs.
Reporting and Documentation

  • Document each presentation's outcomes and key points, creating detailed reports for the sales team and management. This includes capturing customer feedback, questions, and any followup actions required, ensuring all relevant information is communicated and acted upon efficiently.
Workshop Participation and Partner Empowerment

  • Participate in critical workshops for major projects to assist our service partners in implementing our products. This role involves providing additional expertise and insights when partners face challenges with clients. Your role is to support them in these workshops, becoming the "superpower" behind our partners. The goal is to augment our partners' capabilities, ensuring client confidence remains strong while allowing our service partners to lead the way.
Qualifications

  • Solid background in HR tech, with specific experience in WFM and scheduling platforms (a must).
  • Proven experience dealing with large enterprise accounts and managing longterm projects.
  • Must possess outstanding oral and written communication skills and be perfectly bilingual (English and French).
  • A dynamic personality with a resultsdriven approach.
Desired Skills

  • Executive presence with the ability to engage and influence highlevel stakeholders in both client and partner organizations.
  • Strong organizational skills with the flexibility to adapt to changing client demands and sales environments.
  • Active listening skills and the ability to understand and articulate customer needs and solutions effectively.
  • The capacity to handle multiple priorities simultaneously and to respond swiftly to client and partner arguments.
  • A calm and poised demeanor, especially in highstakes or highpressure situations.
Career Development

Here you have an opportunity to join a young, dynamic team, strong in its achievements and in full

growth. You will have the opportunity to evolve in a dynamic environment where challenges are constant. As Zaddons is a constantly evolving company, new opportunities will arise for you.

Boost your career

Zaddons subscribes to the principle of employment equity.

The use of the masculine gender in this job offer includes both masculine and feminine genders and makes no distinction between the two genders.