Sales Specialist, Professionals
2 weeks ago
By joining the RONA family, you'll enjoy many benefits, such as:
An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Opportunities for advancement within the companyAn employer that's involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much moreAt RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick's Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you're looking to do what you love, we could be a perfect match.
Our expectations:
The primary function of the Sales Specialist, Pro Services is to serve as the store expert on Pro sales by providing detailed product information to both customers and other RONA associates.
Your role:
Maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities by asking questions, developing action plans for sales opportunities, and abiding by Pro services monthly program, call targets, and directives, including following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customersProvide excellent customer service through the daily execution of RONA customer service programs, proactively resolving root causes of customer issuesFollow up on completed orders to ensure customer satisfactionCollaborate with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the ProsOpen business accounts as requested and handle government accountsMaintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risksComplete all other duties as assignedThe qualifications we are looking for:
High school diploma or equivalentAbility to identify and resolve customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their businessAt least 1 year of experience entering and submitting customer sales orders, including special ordersAt least 2 years of experience identifying and selling products based on customer needs or plans and following up on outstanding or incomplete customer orders, sales, or installsAt least 2 years of experience in providing exceptional customer service, including greeting customers, answering phones, thanking customers for their business, pulling orders for delivery, pricing jobs, calculating job lot quantities, following up with customers, and cold callingAt least 1 year of experience promoting product-related services and plans such as installations, deliveries, credit financing, or extended protection plansAt least 2 years of experience in a sales environment with required sales goals or metricsAt least 2 years of experience in a trade directly related to commercial salesAt least 2 years business-to-business sales experienceAbility to lift up to 40 pounds daily without assistanceRONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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