Early Intervention Program Coordinator

1 week ago

Kitchener, Ontario, Canada OTIP RAEO Full time

Company Description

Who We Are

With every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You'll Do:

Reporting to the Manager, GL&DC - Early Intervention Program , you'll be the member's first point of contact with OTIP's Early Intervention (EI) program. This includes contacting members to complete initial screening to determine eligibility and candidacy for the EI Program and will require interviewing members, seeking out and clarifying information and probing as necessary.

The core parts of your role will be to:

Determining if further member contact is required and scheduling an appointment with the EIRC. Creating, coordinating and mailing out EI correspondence to members and service providers including, but not limited to, introductory letters, follow up letters, program brochures, service provider agreements and funding letters. Completing data entry, maintaining file information on internal systems and handling workload and workflow using claim management software. Handling complex EI invoice questions from members and providers and initiating payment of invoices through Docsnet. Contacting Service Providers on behalf of EIRC and/or Members to establish third party invoicing arrangements. Determining, based on the outcome of the screening call with the member, which template(s) the EIRC may require for their work on the file. Preparing claim files for the EIRCs by ensuring applicable templates are indexed into the appropriate files and adding additional items to the file on the direction from the EIRC. Preparing and sending out EI outcome communication to the union and/or school board representatives or other stakeholders.

Qualifications

Let's Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

Minimum of two years of experience in a related field and/or post-secondary training in administration, insurance or medical terminology. Intermediate knowledge of Microsoft Office Suite applications, especially Outlook, Word and Excel. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. Strong analytical skills and the ability to investigate issues in order to determine eligibility under a defined set of criteria. Superior time-management, project-management and organizational skills to manage competing priorities. Bilingualism is an asset

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you'll love working here:

Rewarding salary and bonuses that truly value your dedication Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario) Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement

Let's work together If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.

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