Technical Services Manager

7 days ago

Québec, Quebec, Canada FANUC America Full time
At
FANUC Canada Ltd.we are passionate about our customers, our employees, and the work we perform.

We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration.

If you believe you are one of those talented people, and are interested in being considered for a career at
FANUC Canada Ltd.

, we invite you to apply_today_

FANUC Canada Ltd.,provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC Canada is currently searching for a Technical Services Manager to provide leadership and management (either directly or through direct reports) for the day to day activities of the FANUC CANADA, Ltd. (FCL) After Market services group. FCL supports the Canadian marketplace in the areas of Robot and CNC service, Technical Support and Spare Parts. The areas of responsibility include smooth operation of the service groups, call center, customer after hours on call support, quoting of technical services including robot reconfiguration, spare part administration and sales support.


This role requires leadership and experience that will focus the group on increased customer satisfaction by the coordination and development of new products, processes, and staffing.

This role will be a facilitator and leader that listens and supports the needs of our customers and frontline team members to assure success.

Requires frequent interface with FANUC America counterparts along with direct customer interfaces to profitability grow the business.

Primary responsibilities will include:

  • Initiate and maintain continuous improvement plans for all after market departments and new Customer Service Product developments to assure success with the growth of the organization and required output.
  • Focus on development of continuous improvement for the groups.
  • Establish and lead customer focused initiatives that lead to increased customer satisfaction and increased revenue opportunities.
  • Manage all activities to ensure that corporate objectives are met including financial and sales objectives.
  • Develop and implement strategic and operational programs designed to increase growth, efficiency, and effectiveness of the office.
  • Develop and embrace employee bench strength and training.
  • Develop key relationships with customers and distribution partners/integrators.
  • Interface with the various executing groups in development of customer solutions.
  • Managing Human Resources targets for the department including development of yearly performance evaluations, training and developing staff.
  • Identify and implement business process improvements.
  • Regular reporting of department performance.
  • Work with various departments to provide technical solutions to resolve issues with proactive solutions.
  • Bachelor degree in Engineering or related field or equivalent relevant experience.
  • Minimum fifteen to twenty years job/work related experience preferred.
  • Demonstrated ability to plan, organize, and execute multiple projects concurrently.
  • Ability to manage to meet/exceed assigned targets with revenue and profit.
  • Ability to coordinate multiple activities and job assignments simultaneously while adjusting priorities as required.
  • Experience with FANUC robots, controllers and peripheral equipment on multiple control platforms.
  • Ability to analyze personnel requirements and develop plans to train/cross train personnel to achieve department objectives.


We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.

In addition, we offer the following benefits to our employees:

  • Medical, Dental& Vision Insurance
  • Life Insurance
  • Contribution Pension Plan
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Employee Assistance Program
  • Generous Holiday & Vacation Program
  • Sponsorship is not provided for this position._
**Equal Opportunity Employer, including disabled and veterans.

  • Bilingual Technical Services Coordinator

    7 days ago

    Québec, Quebec, Canada CAPREIT Full time

    :Reports To:Associate Director, Technical Services*****Responsibilities:Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: Assisting in the implementation and execution of service plans with buildings & equipment's maintenance, following industry best practices. Inspections of all...

  • Technical Product Manager

    7 days ago

    Québec, Quebec, Canada GoTo Full time

    Where you'll work: remote QuebecSecurity at GoToWe are looking for a Technical Product Manager to join our Security team and help us run it as a Product organization. This role is serving internal stakeholders, and not focused on Goto's external customers.You will work closely with the Chief Information Security Officer (CISO) and the Security engineering...

  • Technical Product Manager

    7 days ago

    Québec, Quebec, Canada GoTo Full time

    Where you'll work: remote US or Quebec or Ireland/UKSecurity at GoToWe are looking for a Technical Product Manager to join our Security team and help us run it as a Product organization. This role is serving internal stakeholders, and not focused on Goto's external customers.You will work closely with the Chief Information Security Officer (CISO) and the...

  • Technical IT Project Manager

    7 days ago

    Québec, Quebec, Canada Aristocrat Full time

    Job Posting Title Technical Project Manager Why Big Fish Games?Big Fish Games is the home of some of the biggest hit mobile casual games including EverMerge, Gummy Drop, Cooking Craze, Fairway Solitaire, and many more.We are curious and constantly seek improvement in all we do because that's what our business demands We operate with good intentions,...

  • Technical Service Representative

    3 weeks ago

    Québec, Quebec, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...

  • Technical Service Representative

    1 month ago

    Québec, Quebec, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...

  • Technical Officer, Information Management

    7 days ago

    Québec, Quebec, Canada United Nations Full time

    Job OpeningJob Opening ID: 232138Job Network : Logistics, Transportation and Supply ChainJob Family : AviationCategory and Level : Professional and Higher Categories, P-4Duty Station :MONTREALDepartment/Office : International Civil Aviation OrganizationDate Posted : Apr 2, 2024Deadline : May 5, 2024Org. Setting and Reporting The Air Navigation Bureau (ANB)...

  • Global Technical Support Manager

    1 week ago

    Québec, Quebec, Canada Web Hosting Canada Full time

    Answering to the Director of Operations & Finance, the Global Technical Support Manager will be tasked with ensuring that all of WHC's customer support teams worldwide are delivering effective, timely and high quality technical support to Canadian entrepreneurs in French and English, 24/7.You will make a difference by- Managing multiple technical support...

  • Technical Account Manager

    7 days ago

    Québec, Quebec, Canada Genetec Inc Full time

    L'équipe : En tant que gestionnaire de compte technique, vous serez le principal point de contact et responsable de compte technique pour un ou plusieurs clients (jusqu'à 4). Vous relèverez directement du gestionnaire responsable du service à la clientèle. La mission de l'équipe des services professionnels est d'aider les clients à réussir et à...

  • Technical Sales and Service

    7 days ago

    Québec, Quebec, Canada Aquatic Life Ltd Full time

    About the Role_The Technical Sales role within Aquatic Life is a business-to-business and business-to-government sales role which involves finding new clients, assessing the needs of prospective clients and promoting the company's proprietary technology.To accommodate our rapid growth, we are looking for an ambitious, driven sales professional to join our...

  • Fit/Pattern Technical Manager

    7 days ago

    Québec, Quebec, Canada Proforce Personnel Full time

    Our client, a premium casual apparel manufacturer is looking for an enthusiastic leader to join their fit team. Managing a team of 3, the Fit/Pattern Technical Manager will be responsible for inspecting and leading the fits department towards the company's goals. Responsibilities: Examines the technical designer sketches to make sure the garment is...

  • Technical Assistant

    7 days ago

    Québec, Quebec, Canada BFL Canada Full time

    Job DetailsDescriptionWe offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We...

  • Technical Writer/illustrator

    1 week ago

    Québec, Quebec, Canada HICO Canada Inc. Full time

    Are you looking for an opportunity that allows you to evaluate and analyze complex information and translate this into an easy and understandable format? You will find HICO Canada to be an attractive employer. For the expansion of our operations in North America, our young and successful team at HICO Canada, located in the heart of Montréal, is looking for...

  • Technician in Telecommunications, Bts

    7 days ago

    Québec, Quebec, Canada Bell Technical Solutions Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...

  • Consultant, Labour Relations Cp2 Bts

    7 days ago

    Québec, Quebec, Canada Bell Technical Solutions Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...

  • Technical Consultant

    7 days ago

    Québec, Quebec, Canada Applied Software Technology Full time

    Montreal, Canada Technical 1350Job Description:About Graitec GroupFounded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.The company is driving growth through 3 highly complementary...

  • Helpdesk - Bilingual Technical Service Desk

    7 days ago

    Québec, Quebec, Canada NTT DATA Full time

    Req ID:226732We are currently seeking aHelpdesk - Bilingual Technical Service Desk to join our team in Moncton, New Brunswick (CA-NB), Canada (CA). (REMOTE)The role of aThis position is bi-lingual (English/French).Position Functions or Responsibilities Ensure quality customer service and problem resolution through level one triage support to users when they...

  • Technical Support Advisor

    7 days ago

    Québec, Quebec, Canada BID Group Full time

    The Technical Support Advisor is a highly motivated tradesman managing the projects for the installation team. As a key team member of the technical team, you will be involved primarily in ensuring parts and materials are available for projects by reviewing blue prints, working with factory to schedule parts, verifying receipt of items, tracking and managing...

  • Envision Technical Lead

    1 month ago

    Québec, Quebec, Canada WSP USA Full time

    ENVISION TECHNICAL LEADMONTREAL, QUEBECThe opportunityWSP is currently seeking an experienced Envision Technical Lead to join our Climate Change, Resilience and Sustainability (CCRS) team as a Bilingual (French and English) Project Director and Sustainability Advisor. Ideally, the successful candidate will have a background in sustainable infrastructure and...

  • Envision Technical Lead

    3 weeks ago

    Québec, Quebec, Canada WSP USA Full time

    ENVISION TECHNICAL LEADMONTREAL, QUEBECThe opportunityWSP is currently seeking an experienced Envision Technical Lead to join our Climate Change, Resilience and Sustainability (CCRS) team as a Bilingual (French and English) Project Director and Sustainability Advisor. Ideally, the successful candidate will have a background in sustainable infrastructure and...