Product Manager, Cabin Crew Operations

1 week ago

Toronto, Ontario, Canada Air Canada Full time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


As the Product Manager, Cabin Crew Operations, you will play a key role in defining the end-to-end day-of-flight digital experience for all cabin crew at Air Canada and Air Canada Rouge, including communications, onboard payments, customer recovery, and other digital solutions to deliver onboard service excellence.


Responsabilities:

  • Lead the digital product vision and roadmap for cabin crew operations at Air Canada and Air Canada Rouge.
  • Leverage user research and interpret analytics to identify overall product strategy, aligning it with business goals and evaluating tradeoffs with technical feasibility.
  • Collaborate with key stakeholders, including cabin crew, SOC, Product, and IFS management, to ensure a comprehensive and coordinated approach to product development.
  • Oversee the product lifecycle, making informed decisions about new features and product direction to support strategic objectives.
  • Cultivate strong relationships with crossfunctional teams, including IT, UX/UI design, data analytics, and operations, to deliver seamless and impactful digital products.
  • Foster a culture of innovation and continuous improvement, using agile methodologies and technical acumen.
  • Stay current on industry trends and emerging technologies to maintain a competitive edge in digital solutions for cabin crew operations.
  • Work collaboratively with other product teams to ensure harmonization between respective product roadmaps, business objectives, user needs and technical feasibility in product design and development. Align your goals, objectives, and projects to deliver better products to our workforce.
  • Lead strategy for product launches, ensuring solid crossfunctional communication and change management.
  • Prepare presentations and actively participate in meetings with leaders across the company to communicate roadmap, new features, and data.

Qualifications

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or relevant experience in Aviation and/or Technology.
  • 5+ years of relevant experience in Aviation and/or Technology.
  • Experience with In-Flight Services a strong asset.
  • Proven track record of success in product management or related roles, preferably within the aviation or transportation industry.
  • Strong communication and collaboration skills, with the capability to engage effectively with technical and nontechnical stakeholders at all levels.
  • Strong analytical and problemsolving acumen, enabling datadriven decisionmaking and innovation.
  • Resultsoriented mindset, with a history of achieving product success and driving business outcomes.
  • A passion for empowering cabin crew through forwardthinking digital solutions.

Working Conditions:


The Product Manager will experience a fast-paced and dynamic environment, requiring the ability to handle multiple priorities and navigate challenges.

Strong adaptability, resilience, and a customer-centric mindset are crucial for success in this role.

Conditions of Employment:

Linguistic Requirements

Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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