Manager, Cabin Crew Training Operations

1 week ago

Toronto, Ontario, Canada Air Canada Full time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


A dynamic and engaging people leader who puts focus on promoting a sense of welcoming and belonging and nurturing environment to serve the greater organizational goals and needs.

Ensuring great learning experiences for Air Canada Cabin Crew while overseeing, leading, and coaching a workforce of learning specialists that foster and nourish skill development and performance.

An excellent role model and ambassador for employee excellence, capable of dealing and leading through the most difficult as well as creating the best possible people outcomes and is at ease working with both internal and external contacts at all levels (Legal, Corporate Communications, LR, Union, Government Representatives PR visits etc.).


The Cabin Crew training operations is a bustling and energetic team which provides both customer service training and regulated training through different programs that include recurrent training for over 8000 cabin crew as well as Initial Flight Attendant Training graduating 500 new flight attendants just this past year.

Class schedules may run day and evening and over 7 days a week as needed.

Responsibilities

  • Responsible for providing leadership and direction to ensure that all aspects of In-Flight Service (IFS) training needs are completed in accordance with the standards set forth by Transport Canada, IFS and Commercial.
  • Responsible for staffing resources for training Learning Specialist and Flight Attendants on Special assignment and other management employees.

Team development and support

  • This position will inspire, motivate, and provide specifically for cabin crew instructor recruitment and the instructor's learning development.

Continuous improvement and quality practices

  • This role ensures and directs the overall QA of the delivery the learner engagement experience.
  • Creates, decides and implements the most effective training plans and processes for YYZ delivery team.
  • The size of the workforce is considerable, and this instructor workforce are key brand ambassadors who must nurture and coach future and current employees to next level, therefore this position must define and direct the strategies that support the unique development of this large workforce to attain these goals
  • Solution, define and direct development and implementation of any coaching solutions to further support L&D functions for frontline.
  • Oversee master certification programs and qualifications and ensure quality and coaching of this subset instructor workforce
  • This position is of strategic importance as the incumbent of this position must be capable and comfortable to work with all levels within the organization and an effective and supportive influencer to effectuate change.
  • Ensure, and maintain the staffing levels to deliver on long range plans
  • Oversee, direct, ensure the instructor selection process
  • Such as but not limited to quality audits, peer reviews, inspections etc.
  • Instructor leadership development/coaching certifications
  • Program SMEs and succession
  • Consultation and monitoring such as town halls, feedback sessions,
  • Process consistency, team communications

Planning/scheduling/logistics

  • Collaborate, participate, and provide direction to planning and scheduling teams to run large scale volume with effective optimization of facilities in support of broader company scheduling needs.
  • Key contact and liaison for CRE and training facilities management instructor needs for equipment, hardware, maintenance etc.
  • Manages the introduction, planning/maintenance of all training equipment including staff resources to maintain AFC's / IMAC's and day to day facility issues in the central region training facilities
  • Responsible for local hiring, terminations related and the management of general staffing performance & supervision of local instructors in YYZ and associated administrative duties.
  • Provides additional support to YUL and YVR through training capacity adjustments and instructor allocation. (Over 4000 cabin crew per year / the single source of base assignment for most new hire training and service director training). Largest rate of growth compared to all other bases combined.

Regulatory Compliance

  • Ensures all aspects of Safety and regulatory requirements for training delivery such as Safety compliance and reporting practices, integrity, and quality of training records, up to date manuals, track instructor qualifications.
  • Ensures the cabin crew training operation is in compliance with the Transport Canada (CARs), IOSA, AOSH and COSH regulations. Liaises with Director, Cabin Crew Training regarding Transport Canada, Cabin Operation and Training Design issues in order to maintain compliance for all progra

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