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Field Service Representative

3 months ago

Saskatoon, Saskatchewan, Canada Stryker Corporation Full time

Why customer service at Stryker?:


Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)


As our Field Service Representative for our Instruments/Communications/and Endoscopy business, you will help play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service.

You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Saskatchewan.

Who we want
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Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
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Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
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Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
  • Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
  • Provide postsale inservicing on equipment operation and maintenance
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client
  • Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner
  • Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibrationWorkload includes extensive travel in Saskatchewan with up to 30% of out of providence travel

What you need

  • Post-Secondary Diploma required, University Degree Preferred
  • Related technical experience in field
  • Background from a Technical School in Mechanical, Electronics or Electrical Background
  • Ability to read and understand technical drawings
  • Eligibility to work in healthcare environment and to travel to USA
  • Ability to work flexible hours
  • Strong time management skills, ability to manage multiple functions and adhere to daily/weekly deadlines
  • Accuracy is essential for data entry skills
  • Lean Six Sigma experience an asset
  • Must have an outstanding driving record
  • Bilingual (French and English) an asset
**About Stryker