F&b Supervisor

2 weeks ago

Peterborough, Ontario, Canada Westmont Hospitality Group Full time

Job Summary


The Outlet Supervisor assists in managing the Food & Beverage overall operation, maintaining quality standards, ensuring guest satisfaction, on boarding new employees, providing orientation to new hires, and by providing performance appraisals when required.


Major Duties and Responsibilities

  • Oversees the daily operation of the F&B Outlets as delegated by the Director of Operations.
  • Interviews and recruits new employees based on Staffing Guidelines.
  • On boards new employees by obtaining all pertinent documentation, and sharing it with the HR time.
  • Understands the general operations of each outlet and their relationships to one another. Provides coverage and assistance when needed.
  • Participates in monthly inventories. Initiates programs to reduce breakage, loss in china, glass, and silverware.
  • Promotes programs to increase sales through employee incentive plans and programs to increase customer satisfaction.
  • Responsible for assisting in the Director of Operations as well as overseeing all Outlets to ensure its smooth and controlled operation.
  • Ensures Outlet Attendants adhere to all standards as outlined by Brand.
  • Knowledge of daily events and functions, group arrival and departures and in house groups.
  • Assists in the development of business plans and/or new programs designed to achieve guest satisfaction and financial goals.
  • Assists in ensuring proper on boarding training is provided, by reviewing outlines, ensuring training goals are meet, and following up with department heads on training needs.
  • Resolves employee or guest issues in a positive manner and follows up to ensure satisfaction.
  • Makes recommendations and gives information to guests and employees. Provides them with accurate directions.
  • Provides on boarding orientation to all new hires.
  • Able to instruct, direct and take control in emergency situations.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures and is able to effectively communicate them.
  • Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.

Minimum Qualifications and Skills

  • Excellent communication skills in English.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Experience as a Food & Beverage professional.
  • SMART Serve Certification required
  • Excellent organizational and communication skills.
  • A "handson individual" able to adapt to different situations which may arise.
  • Ability to deal with all levels of management in a professional manner.

Mental Effort

  • Ability to take direction from different management staff
  • Requires focus with consistent interruption
  • Ability to deal with guests in a courteous and pleasant manner

Physical Effort

  • Some heavy lifting required

Working Conditions

  • Standing for long periods
  • Working with hazardous materials

Type of Supervision Required
Reports to the hotel Director of Operations. Works under general instructions to prioritize and complete assigned tasks.

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