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Administrative Assistant

3 months ago

Edmonton, Alberta, Canada BROJAM Construction & Maintenance Ltd. Full time
BROJAM Construction & Maintenance is looking for a Administrative Assistant


Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are seeking a dedicated and customer-focused individual to join our team as a Administrative Assistant in the property maintenance industry.


Responsibilities:

  • Serve as the first point of contact for our valued customers, both over the phone and through various communication channels
  • Provide professional and courteous assistance to customers, addressing their inquiries, concerns, and requests promptly and accurately
  • Maintain a high level of product and service knowledge to offer appropriate solutions and recommendations
  • Schedule and coordinate appointments for property maintenance services, ensuring efficient and timely execution
  • Collaborate with internal teams to ensure seamless coordination and delivery of services
  • Process service orders, track progress, and ensure customer satisfaction from initiation to completion
  • Document customer interactions and maintain accurate records
  • Identify and escalate unresolved issues or complex inquiries to the appropriate department
  • Continuously strive to improve customer service by actively seeking customer feedback and implementing necessary improvements

Qualifications:

  • Previous experience in a customer service role is highly desirable
  • Excellent interpersonal and communication skills, with the ability to build rapport and effectively handle customer inquiries and complaints
  • Strong problemsolving skills and the ability to think quickly and creatively in a dynamic environment
  • Detailoriented and highly organized, with the ability to multitask and prioritize responsibilities effectively
  • Proficient computer skills
  • A positive attitude and a passion for delivering exceptional customer service
  • Ability to work well both independently and as part of a team
  • Familiarity with the property maintenance industry or related fields as well as Jobber is a plus

Benefits:

  • Competitive salary and benefits package available
  • Opportunities for professional growth
  • Positive and collaborative work environment


If you are ready to join a dynamic team and contribute to our mission of delivering outstanding customer service, we would love to hear from you.


Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Schedule:

  • Monday to Friday

Work Location:
In person