Technical Writer- Bill 64

2 weeks ago

Old Toronto, Ontario, Canada BeachHead Inc. Full time

Do you seek challenges and personal development opportunities, and have the courage to make a difference? Are you a motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines? Then, Apply Now

Working with one of the top financial clients this role calls for a Technical Writer- Bill 64 who will be responsible forwriitngtechnical materials, such as equipment manuals, appendices, or operating and maintenance instructions within our client. The successful candidate will be responsible for organizing, editing and maintaining technical records and files whilewriting assignments according to set standards regarding order, clarity, conciseness, style and terminology. The ideal candidate will maintain records and files of work and revisions and confer with client to establish technical specifications and to determine subject material to be developed for publication.

Responsibilities:

  • Design, write, edit and maintain documentation for frontline and back-office roles
  • Analyzethe impact and effectiveness of communications suitable to all audiences
  • Write new and maintain existing content to support call centres, banking centres, and back-office operations nationally:
    • Procedure, process, policy and product information
    • Standards and guidelines
    • Legal disclosures and guidelines
    • Sales campaigns
    • Communications
  • Ensurethat the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards
  • Consultand coordinate needs assessment and documentation review sessions with submitters to ensure documentation solution achieves end user and business needs
  • Communicate effectively with business partners to ensure the correctness and effectiveness of content
  • Recommenddocumentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design
  • Adhereto all metadata and AI writing requirements

Desired Skill-Set:

  • Experience within the Financial Industry
  • 8 years ofexperience as a Technical Writer
  • Experience in creating documentation for a technical audience
  • Understanding of Technology
  • Excellent writing, editing, and communication skills
  • Bachelor's degree in a technical field such as Computer Science or English, Journalism, or Communications

Nice to Have:

  • Experience with MS Office and SharePoint
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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