Branch Manager

2 weeks ago


Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Description

Key Accountabilities

Customer

  • Manage the service and advice team to enhance customer and colleague experiences
  • Lead, coach, and develop the team on service, product, and sales strategies to boost overall customer confidence
  • Ensure customer issues are resolved effectively and represent the Bank positively in the community
  • Contribute to achieving service targets by coaching the team
  • Oversight of branch premises and colleague scheduling
  • Guide managers and handle daily administrative duties

Shareholder

  • Communicate and align branch strategies with the overall Bank
  • Develop and implement service strategies to achieve business goals
  • Manage budget and revenue while promoting operational excellence
  • Identify customer needs and build relationships with referral sources
  • Ensure compliance with policies and regulations, manage risks effectively

Employee/Team

  • Manage and guide the team towards achieving objectives
  • Develop team skills to align with business demands
  • Provide performance feedback, address challenges, and foster a diverse workforce
  • Promote good working relationships and support team development
  • Act as a brand ambassador for the Bank

Breadth & Depth

  • Lead a medium to large sized branch/team
  • Provide expert knowledge in process management and risk assessment
  • Manage workforce risk and act as the main point of contact within the branch
  • Regular contact with cross-functional teams and external contacts

Experience & Education

  • Undergraduate degree or equivalent experience
  • 5+ years of relevant experience, specific courses

Who We Are:

TD is a global financial institution committed to delivering exceptional customer experiences. Our dedicated team strives to enrich the lives of our customers and communities every day. We offer a rewarding Total Rewards package to support the well-being of our colleagues.

Our Total Rewards Package
Our Total Rewards include base salary, variable compensation, health benefits, and career development programs to help colleagues thrive both professionally and personally.

Additional Information:
TD is invested in colleague development and offers mentoring programs and growth opportunities. Training and onboarding are provided to ensure success in new roles.

Interview Process
We communicate outcomes to all applicants. Accommodations are available upon request to support accessibility throughout the interview process.

Language Requirement:

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu'il servira à pourvoir de nombreux postes aux exigences comparables à l'avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu'un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d'une autre langue que le français est exigée.
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