Hotel Night Auditor Midnight Shift

7 days ago

Leduc, Canada Stars Inn and Suites Full time
Night Auditor/Guest Agent Midnight shift

Stars Inn is pleased to announce we will be branding to Sure Stay Plus by Best Western in 2023. We are so excited to become a part of the Best Western Chain of hotels.

If you are interested in joining us on this new and exciting journey please do put in your resumes, we have numerous opportunities available in 2023.

Job Overview

  • Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
  • Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate followup, as necessary.
  • Knows all essential aspects of our hotel operations.
  • Collects payments from customers, ensures daily settlements are balanced.
  • Monitors lobby and checkin activity.
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Receiving calls, conducting room reservations, and verifying existing bookings
  • Facilitates correspondence with guests.
  • Works collaboratively with any associates and resources.
  • Works with housekeeping, maintenance and sales departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
  • Staff will be trained for all shifts and expected to help out when needed.
  • Must be willing to work shifts, weekends and holidays.
  • Some cleaning is expected and breakfast preparation
  • Occasional other tasks that may be assigned by supervisor or manager
  • Preferable 6 months night audit experience
  • Must be able to work weekends and holidays
  • Preferable experience with Visual Matrix or Autodesk
  • Potential for more hours due to occupancy and staff holidays.

Qualifications:

  • Excellent customer service skills, phone etiquette and listening abilities.
  • Flexibility to work varying and extended shifts as well as on weekends and holidays
  • Ability to work under pressure while maintaining professionalism.
  • Attention to detail to ensure an errorfree work environment.
  • Effective organization and timemanagement skills to prioritize and complete tasks on time.
  • Dealing with guest complaints effectively in solving guests needs.
  • Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
  • Able to speak other languages is preferable but not needed. English is a must.
  • Six months as a night auditor is preferable.
  • Must be reliable and punctual.
  • Must be able to work midnight, morning and afternoon shifts as well as weekends and holidays.

Benefits:

Extended health after 3 months with a minimum 20 hours.

Free parking

Job Type:
Part-time

Part-time hours: 24 per week

Salary:
$16.00-$17.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift

Work Location:
One location

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