Quotation Analyst

ABOUT US
At FortisAlberta we invest in our greatest resource - our people. As Alberta's largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.



APPLICATION DEADLINE:
March 4, 2024

TITLE:
Quotation Analyst (U24-052)

DEPARTMENT:
Operations

WORK LOCATION/OFFICE:
Airdrie

HOURLY WAGE:
$ $62.28

UUWA PAYSCALE:
T3

STATUS: 01 Full Time - Salaried

NUMBER OF HIRES:1

DESCRIPTION:

The Quotation Analyst is responsible for ensuring customer inquiries regarding new service construction are handled in a manner which meets FortisAlberta's new service quotation standards.

This job requires sound judgment, an understanding of distribution design requirements and standard pricing policies, and exceptional customer interaction skills.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

• Analyze customer service requirements using electrical engineering concepts to accurately assess customer load.
• Provide technical expertise on overhead and underground distribution systems in order to assess changes to electrical facilities for customers.
• Analyze customer facility connections to the power grid in order to identify distribution system requirements.
• Use the approved estimating tool to provide a quote for the service within one to two business days.
• Use guidelines and standards to assess the risk associated with quoting the customer without meetings or site inspections.
• For high risk, more complex service requirements, provide suitable information to mobilize appropriate EPC, Pricing, and Planning resources to provide the customer with a quote.
• Commit to customers both price and delivery for all distribution quotations and act as the primary contact until the project is accepted by the customer and moved to construction.
• Assess appropriate payment and contract terms and authorize the appropriate EPC group to construct the service.
• Provide ongoing direction to the Customer Connections Support Assistant/Coordinator to ensure the quality of the quote letter and information within the documentation supplied to the customer is clear, accurate and timely.
• Work with the Customer Connections Support Assistant/Coordinator to ensure that customer contributions and advances are paid and recorded in SAP.
• Ensure that SAP billings proceed as per the terms of the business agreement.
• Advise Stakeholder Relationship Managers and Major Account Representatives of issues pertaining to new connect requests.
• Special projects or other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• A demonstrated understanding of electrical distribution design requirements and standards.
• Working knowledge of standard pricing policies.
• Rates and Terms and Conditions knowledge.
• Knowledge of applicable standards and rules of the various Rural Electrification Association (REA) groups
• Advanced skills in CRM, GNet Viewer (AM/FM), Cincom estimating tools.
• Advanced business communication (written & oral) skills with ability to explain technical information to customers without the background.
• Demonstrated written, oral and presentation skills.
• Exceptional customer interaction skills.
• Working knowledge of SAP, MS Outlook, SharePoint, Word, Excel & PowerPoint.

REQUIRED QUALIFICATIONS:

• A Diploma in Electrical Engineering Technology or
• A Civil Engineering Technology Diploma with two (2) years of direct electrical industry experience may be considered. or
• A Journeyman Power Line Technician certificate or
• A Journeyman certificate in a relevant field and 2 years experience in a customer service role
• A valid Alberta Motor Vehicle Class 5 driver's license in good standing is required.

PREFERRED QUALIFICATIONS:

• One (1) year of experience in a Design Specialist/Technologist role would be considered an asset.
• Two (2) years of experience in a Technical role would be considered an asset.
• A certificate in project management, business administration, business analysis, data analytics, or a related field would be considered an asset.
• A Technologist in Training (TT) or Certified Engineering Technologist (CET) designation through the Association of Science & Engineering Technologists (ASET) would be considered an asset.

Special Conditions:

• Due to geographic and training considerations, some travel, including overnight stays, is required.

TO APPLY TO THIS POSITION:
Please submit your resume via the button below: "Apply"

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