Consultant Senior Salesforce

6 days ago

SaintLambertdeLauzon, Quebec, Canada Valtech Full time
We're advisors, visionaries, creative and techies. We embrace all things digital. That's why we provide a flexible work schedule that supports work/life balance.
Flexible PTO Policy
Valtech is lucky to collaborate with amazing organizations (local to global). If you want to learn and grow as an eCommerce specialist, this is the place for you.

Flexible schedule, with a 37.The possibility to work remotely and $500 to outfit your home office when you first start.

Life, medical and dental insurance with 24/7 access to counseling and telemedicine & an employee assistance program (EAP).
A community of supportive people (from your day-to-day colleagues to the company owners).
A strong corporate culture where the values Share, Dare and Care are a part of the company's DNA.

As a Senior eCommerce Consultant, you'll create a bridge between Commerce strategy, Technology and Product Information.

The Consultant will be responsible for providing strategic guidance, technical expertise, and implementation support to clients seeking to optimize their search functionality and improve user experience.

Consulting & Strategic Planning
Offer consulting services and execute mandates focused on B2B & B2C digital transformation.
Spearhead and conduct extensive project discovery sessions to delve deep into business requirements.
From discovery, implementation, configuration and optimization of the search experience leveraging various platforms and solutions.

Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered.

Collaborate with solution architects to bridge the gap between business requirements and technical necessities.

Conduct training sessions and workshops to educate clients on search best practices and maximize the effectiveness of their search functionality.

Configure, customize and optimize search solutions to align with clients' specific requirements and objectives.
Operational Excellence & Monitoring
Own the orchestration of operational groups, ensuring their synergies to deliver exceptional consulting services to clients.

Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable.

Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables.

Supervise and refine the client backlog to ensure it aligns with the client's vision and business objectives, spotlighting areas ripe for consulting services intervention.

Assess clients' eCommerce performance against set business objectives, proactively pinpointing areas of improvement, and ensuring that these insights are relayed back to the client with the support of the AD, VP, and client services teams.

Monitor and analyze search performance metrics to measure the impact of implemented solutions and identify opportunities for further optimization.

Recognize consulting service needs of clients, position them in sync with other offerings, price them competitively, and ensure their delivery adds substantial value to clients.

Act as a subject matter expert (SME) on search technology, providing guidance and support to both clients and internal stakeholders.

Share and promote your expertise both within the organization and externally, through avenues like internal training sessions, lunch & learn initiatives, conferences, and more.

Minimum of 5 years of experience in eCommerce strategy with entreprise accounts
~ Knowledge of eCommerce Platforms such as Optimizely Configured Commerce, Adobe Commerce, SalesForce Commerce Cloud, VTEX, SAP Commerce Cloud, etc.
~2+ years of experience leading discovery, implementation, configuration and optimization of search solutions such as Algolia, Bloomreach Discovery, Coveo, Klevu, SearchSpring and Elastic.
~ Fluent in English. French is not mandatory but considered as a plus.
~ University education in eCommerce, IT, business administration or any other related field (or relevant experience)
~ Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
~ Valtech is a global digital agency that focuses on business transformation for our clients. We work with some of the world's best-known brands from travel to retail, connected experiences to automotive and we're now ready to bring on even more talented colleagues to join us.
We believe diversity is essential to creating the best digital products & experiences. We're proud to be an equal opportunity employer committed to diversity and inclusion.

We do not discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status.

Valtech is committed to providing reasonable accommodations for candidates who require them (such as those with limitations, caring responsibilities or anything else they may need accommodations for) in our recruiting process.

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