Manager, Technical Field Services, Saskatoon

2 weeks ago

Saskatoon, Saskatchewan, Canada Magna IV Engineering, Inc Full time

Reporting to the Director of Field Services - Canada, the TFS Manager will be accountable for leading projects, building and maintaining client relationships, and leading Field Service Technicians.

This position will work closely with the Operations Manager to support specific clients, projects and people; ultimately creating exceptional client experiences through the completion of Field Services projects.


Accountabilities

  • Develop a strategy to increase brand awareness and prospects for potential new clients
  • Build and maintain relationships with clients to develop new work and drive repeat business
  • Cold call as appropriate within geographic area to ensure a robust pipeline of leads and opportunities
  • Meet potential clients by growing, maintaining, and leveraging the network
  • Present new services and enhance existing relationships
  • Identify and meet with decision makers and learn needs and current vendors
  • Follow up on leads and turn them into profitable opportunities
  • Maintain the CRM activities, opportunities and forecasting
  • Participate in trade shows, events and networking functions to build and maintain client relationships and business
  • Travel throughout assigned territory to call on regular and prospective clients
  • Develop and improve processes and procedures to continually improve sales capabilities
  • Prepare and review proposals for projects with the intent to obtain new and repeat client business

Coordination of Project Management

  • Oversee all aspects of the projects within the region
  • Plan resources effectively and work collaboratively with other regions to share resources
  • Ensure proper, complete preparation and execution of scheduled work
  • Preparation of status and progress reports
  • Ensure safe work process is executed with each job and a culture of safety is fostered
  • Ensure completion of reports and follow up with clients to ensure satisfaction and completeness of work
  • Ensure accurate and timely project invoicing
  • Ultimate responsibility for client service delivery on all projects

General Office Support

  • Vehicle Maintenance
  • Test equipment management
  • Shipping/Receiving (Logistics)
  • Local procurement equipment, supply needs
  • Assist in preparing quotes, reports, tender packages, and quotations
  • Manage schedule of local resources
  • Arrange office maintenance with applicable vendors

Business Objectives

  • Work collaboratively with Leadership to set objectives aligned with Magna's overall operating plan, goals for growth in expertise, services and volume
  • Meet and exceeds company objectives and goals
  • Work with Leadership to determine yearly budget requirements and meet budget objectives
  • Work with Leadership to measure department performance as it relates to key metrics such as client maintenance activities, proposal generation, revenue, labour utilization and project margins

People Leadership

  • Lead a team of Technicians/Engineers in the area
  • Recruit (with HR) and directly lead new Engineering and Field Service team members
  • Provide coaching and development to team members to be a source of talent for Magna IV
  • Effectively provide performance management, recognition, compensation reviews, and performance reviews

Success Measurements

Success measurements will be established in regards to:

  • Safety
  • Revenue
  • Gross Profit Margin
  • Developing new business
  • Proposal Generation
  • Billing Efficiency & Utilization

Qualifications

  • Electrical Engineering diploma, degree or PSE certification
  • NETA (International Electrical Testing Association) certification preferred
  • 5+ years' experience as an Electrical Technologist / Field Technician / Power Systems Electrician preferred
  • Relevant experience in maintenance, repair, rebuild and troubleshooting of transformers, protective relays and circuit breakers preferred
  • Proficient knowledge of the principles behind the test equipment used and wellrounded understanding of power systems
  • Experience in the Installation, commissioning and startup of power equipment preferred
  • Experience working with automation & control systems in the power and utilities market is an asset
  • Possesses handson field experience in commissioning, testing or maintaining power delivery equipment; including breakers, switchgear, relays, and transformers preferred
  • Ability to travel approx. 25% overnight travel
  • Must have a valid driver's license
  • Careerminded individual with proven initiative, client focus and attention to detail
  • Excellent time management skills (able to work with mínimal supervision)
  • Able to work flexible hours that might include weekends, evenings and holidays
  • Work as a team player with excellent oral and written communication skills

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