Technical support specialist
7 days ago
Job ID:
Date posted: 13/06/
Who you are
You are technically savvy, enjoy new technology, and are typically the go-to person for IT issues
You have at least three years experience in a Technical Support position or similar along with solid customer service experience
You have experience managing multiple units within a large region with their technical repairs, solutions and concerns
You are known for your organization skills, positive can-do attitude and for always being willing to help and educate your customer/client
You are a total people-person and can strike up a conversation easily
You are an IKEA Ambassador who understands that your impact our customers experience by offering solutions and answers that relate to all their home furnishing needs.
You have an obvious passion for IKEA products and design, as well as our Sustainability commitmentYou are totally cool working in our physically demanding, fast-paced, work environment.
Your responsibilities
Manage the lifecycle of all IT assets within the region including maintaining an accurate inventory, maintaining fixed asset accounting register, preparing budget input, procurement of new hardware and software and
implementation and configuration of new assets
Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, refresh of hardware solutions and all technical implementation work related to the build-up of new
locations
Provide second level hardware and software support for end users at multiple sites within the region, and provide remote, after-hours support for business-critical issues, aligned with Central Group Digital service operations
framework
Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential
business interruptions
Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products
Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc.
when neededTogether as a team
Were the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience.
Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work.
We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.
This Position requires travel as needed-
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