Bilingual Credit Associate

3 weeks ago

Cambridge, Ontario, Canada PepsiCo Full time

Overview

The Role

  • To ensure that accounts receivable from PFC customers is collected on a timely basis to ensure cashflow is maximized
  • To collaborate with the IBM outsourced team on customer account activities are performed in accordance with the Credit and Collection policy
  • To resolve customer disputes on accounts receivable

The Company
PepsiCo Canada is recognized as one of Canada's top 100 employers.

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world.

Our product portfolio includes 22 world-famous, billion-dollar brands; from Gatorade to Quaker, Tropicana to Lay's and more. We make hundreds of enjoyable foods and beverages that are loved throughout the world.

PepsiCo's effort to help build a more sustainable food system represents a key element of the company's broader vision of accelerated, sustainable growth known as Winning with Purpose.

As part of this vision, PepsiCo is striving to be a better company by further integrating purpose into the core of its business and brands and doing even more for people and the planet.

Our purpose efforts include fostering a diverse and inclusive work environment, supporting the communities where we live and work, and improving choices in our portfolio through reformulations and new products.

At PepsiCo Canada, we are focused on delighting our consumers by delivering high-quality products and exciting brand campaigns. Our people are critical to our success and by supporting their personal growth and development and providing them with the tools they need to succeed, PepsiCo Canada is a company you'll be proud to join

Responsibilities

What you'll be working on:

  • Review customer account aging to determine what invoices are overdue
  • Call customers to follow up on unpaid invoices and ensure collection
  • Proactively resolve customer collection issues
  • Negotiate repayment strategies with customers to bring accounts to current status
  • Document customer conversations and follow up plans in AR Collect and utilize the tool to manage collections on customer accounts
  • Utilize PAD/AutoPay as a payment strategy for customers that have been placed on COD
  • Follow PFC Credit Policy on aged invoices and put customer accounts on COD and into collection in accordance with those timelines
  • Communicate with field teams to inform of customers going on COD or into collections
  • Work with IBM outsourced team on activities they are performing to ensure that customer accounts are being reconciled and that tasks are being completed
  • Ensure IBM team understands processes for customer accounts
  • Collaborate with outsourced staff to identify invalid deductions requiring collection calls
  • Follow up with customer on disputed transactions or deductions to ensure timely resolution

Qualifications

Who's a good fit for the team:

  • Excellent written and verbal communication both in English and French
  • Strong excel and analytical skills.
  • Proactive issue resolution
  • High sense of urgency and drive for results.
  • Proven problem solving, decision making skills to resolve payment problems and take corrective action.
  • Good mathematical skills and attention to detail
  • Minimum 5 years collection and reconciliation experience

What you can expect from us:

  • Competitive compensation, benefits, pension, RRSP contribution and vacation time
  • A flexible working environment that promotes a healthy worklife balance
  • A dynamic and inclusive culture that promotes you to bring your wholeself to work
  • A supportive team that will encourage your professional growth and development
  • An opportunity to be meaningful and impactful within your work and projects
  • An opportunity to give back to the community with our Always on Volunteer 360 Program
  • An organization that aims to use their scale, reach and expertise to build a more sustainable world
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