Operations Manager Field Service

2 weeks ago

Vancouver, British Columbia, Canada Kal Tire Full time
The Operations Manager, Field Service is responsible for the timely delivery of mobile services in their geographic area.

Working collaboratively with the stores, customers, regional sales force, dispatch and billing centres you serve and reporting to the Field Service Zone Manager.

You will play a key leadership role in the organization's mobile service performance with a strong focus on off-site operations, financial and inventory management as well as leading organizational initiatives.

You will set the standard for performance excellence in the field by modelling effective leadership behaviours.

You will deliver results by creating a diverse and inclusive culture focused on safety and operational standards that drive our competitive advantage throughout the marketplace.


We Offer:

  • Competitive wages and Team Share Profit Program + Aim Share.
  • Benefits include extended health, dental, vision, employee assistance program, life insurance and RRSP matching program
  • Deep discounts on personal vehicle Tires & Services
  • Career paths through management training programs

Core Responsibilities:

  • Drives results and is responsible for the performance of their remote team members relating to efficient service, safety, and culture
  • Collaborates with Zone Manager to develop an operations plan; works with Assistant Managers, Field Service to align budgets and plans that support zone and regional targets and establish key performance metrics
  • Maintains an active infield leadership presence for the operation, responsible for continuous improvement of the procedure with overall accountability for results
  • Works closely with the Regional Sales Manager to ensure that customer service level agreements are set appropriately and executed accordingly.
  • Creates a shared understanding of operational excellence across the team through visible leadership and ensures accountability to and alignment with _Kal Tire Way_ field service operational behaviours
  • Assesses the performance of the team through offsite observations. Develops insights through datadriven analysis of financial, operational, and team member engagement reporting. Coaches for improvement and mentors management teams in these practices.
  • Analyzes Profit and Loss statements for the operation and implements best practices to grow sales and improve profitability
  • Promotes understanding of the vision for Kal Tire and Field Service Operations; ensures alignment between the region, zone, and operation
  • Builds a diverse and inclusive team by continually developing management talent to improve managerial performance at the location
  • Promotes a culture of accountability for safety, efficient service and customer service across the team
  • Effectively maintains a fleet of vehicles through preventative maintenance best practices

Work Experience:

  • Operations management in an offsite environment and/or oversight of a remote mobile team for a minimum of 35 years, leading teams of 2050 people
  • People management
  • Proven ability to lead through others
  • Success in recruiting, managing and assessing performance, supporting career development, identifying growth potential, driving engagement

Knowledge, skills & Abilities:

  • Executing to a corporate standard (Kal Tire operation management _& Kal Tire Way_ operational behaviours)
  • Comprehensive knowledge of maintaining the safety culture with strong leadership behaviour
  • Create and sustain culture change to ensure accountability for operational excellence
  • Ability to achieve efficient service and KPI targets.
  • Ability to handle multiple initiatives, and effectively manage offsite team members
  • Ability to manage and collaborate across business functions to achieve expected results
  • Strong organizational and people management skills

Education:

  • College or university diploma or degree, or equivalent combination of experience and education

Special Requirements:

  • Daily Off-Site visits to Coach, Mentor and train team members in the field/minimum 50% of time spend in the field
  • Ability to create dynamic workforce management schedules, 7 days a week 24 hours a day
  • Weekend and evening coverage when required

Who is Kal Tire?


Solving our customers' tire challenges;
It's how we roll - and it's been that way since Tom Foord opened our doors in 1953 in his hometown of Vernon, BC.

Our expertise & our make-it-happen approach to service at our over 260 retail locations have made us a trusted partner for consumers, industries, and fleets large and small across Canada for almost 70 years

  • Kal Tire offers a culture that fosters diversity, equity and inclusion. We are committed to providing equal opportunities to all applicants._

  • Field Service Supervisor

    2 weeks ago

    Vancouver, British Columbia, Canada American Restaurant Service Full time

    American Restaurant Services is looking for a Field Service Supervisor to join our service team. As Field Service Supervisor at American Restaurant Service, your responsibilities include supervision of janitorial operations at various locations, where you will engage in personnel training overnight, site inspections, and customer satisfaction during early...

  • Structural Engineer/Field Engineer

    2 weeks ago

    Vancouver, British Columbia, Canada Fish Field Inc Full time

    At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences. ...

  • Field Operations Manager

    2 weeks ago

    Vancouver, British Columbia, Canada CSN Collision Centres Full time

    The Field Operations Manager - British Columbia (FOM - BC) is the primary point of contact for CSN Licensees within the British Columbia region. The position reports directly to the FOM -Team Lead and will work with other FOMs and FTAs. The FOM will work with other departments within CSN to help licensees grow and perform and work with other departments...

  • Audio Visual Integration Technician

    2 weeks ago

    Vancouver, British Columbia, Canada Field Service .CA Inc. Full time

    Field Service Canada is seeking a driven and dedicated individual for the Audio Visual Integration Technician (Level 2) position. Field Service is an industry leader in thedesign, installation, service and support of lighting and audio/visual systems across Canada with offices in Toronto, Ottawa and Vancouver.With our national presence, travel will be...

  • Field Operations Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Randstad Canada Full time

    We are seeking a Field Manager for a well established client of ours in the steel fabrication industry. The Field Manager plays a key role in helping the firm achieve short and long-term corporate objectives. They are responsible for all day-to-day Erection activities, directly managing a team of Field Supervisors, Field Foremen, and Ironworkers.Advantages...

  • Team Lead

    2 weeks ago

    Vancouver, British Columbia, Canada Field & Social Full time

    Front of House Team LeadAs Front of House Team Lead, you are an integral part of FIELD & SOCIAL You are responsible for supervising and developing the performance of the Front of House team.Do you: Create an inspiring work environment with an open communication culture? Set clear team goals, delegate tasks and engage with your team to achieve goals? Act...

  • Regulatory & Compliance Payroll Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Push Operations Full time

    Find a job that you love.We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.The Company:Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR,...

  • Director of Field Operations

    2 weeks ago

    Vancouver, British Columbia, Canada VPAC Construction Group Ltd. Full time

    Overview: We are seeking an experienced and dynamic professional to fill the role of Director of Field Operations. Reporting directly to the Chief Operating Officer (COO), this position entails overseeing all aspects of field operations in new construction sites, with a primary focus on ensuring personnel health and safety. The successful candidate must...

  • Field Services Manager

    2 weeks ago

    Vancouver, British Columbia, Canada BBA Consultants Full time

    Type of position: Regular An overview of your future role at BBA BBA is seeking a Department Manager to foster the continued growth and achievement of our strategic objectives in the Electrical Field Services Industry in British Columbia. Leading our group means believing that our people are fundamental to our success and are best supported through a...

  • Field Services Manager

    5 days ago

    Vancouver, British Columbia, Canada BBA inc. Full time

    Type of position: RegularAn overview of your future role at BBABBA is seeking a Department Manager to foster the continued growth and achievement of our strategic objectives in the Electrical Field Services Industry in British Columbia. Leading our group means believing that our people are fundamental to our success and are best supported through a...

  • Cyber Security Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture.We have an all-star team with industry...

  • Field Operations Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Teck Resources Limited Full time

    Closing Date: February 6, 2023Job Summary:Galore Creek Mining Corporation is seeking a Field Operations Coordinator to support field operations at the Galore Creek Project in northwest British Columbia. Initially reporting to the Mine Manager, this role is primarily responsible for coordinating and completing administrative tasks related to the safe and...

  • Field Service Technician Supervisor

    2 weeks ago

    Vancouver, British Columbia, Canada Burroughs, Inc. Full time

    DescriptionJob Summary:The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing operations...

  • Field Service Technician Supervisor

    2 weeks ago

    Vancouver, British Columbia, Canada Burroughs, Inc. Full time

    Job Summary:The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing operations pertaining to...

  • Field Service Technician

    2 weeks ago

    Vancouver, British Columbia, Canada Novarc Technologies Inc. Full time

    About Novarc Technologies:Are you looking to join an industry leader and pioneer in the world of industrial robotics?The company has proven itself as an industry disruptor and has taken home the Innovation award at the Vancouver Chamber of Excellence Awards and first place in the Excellence Technology Innovation Awards (TIA). Globe and Mail has also named...

  • Field Service Technician

    2 weeks ago

    Vancouver, British Columbia, Canada AGS - American Gaming Systems Full time

    Job OverviewThe Field Service Technician has a proven electronics background with at least 1 years' experience in a lesser role or 2 years' experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated...

  • IT Field Services Technician

    2 weeks ago

    Vancouver, British Columbia, Canada Chipotle Full time

    IT Field Services Technician DescriptionCULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • IT Field Services Technician

    2 weeks ago

    Vancouver, British Columbia, Canada Chipotle Full time

    IT Field Services Technician DescriptionCULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • Lead Field Service Engineer

    2 weeks ago

    Vancouver, British Columbia, Canada T-Net British Columbia Full time

    Lead Field Service Engineer - Robot Fleet OperationsSanctuary AIJob OverviewYour New Role and TeamSanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a Lead Field Service Engineer, for Robot Fleet Operations. Reporting to the Head of Special Projects, the role will manage commissioning, support, and...

  • Salad Maker

    2 weeks ago

    Vancouver, British Columbia, Canada Field & Social Full time

    The team at FIELD & SOCIAL is passionate, funand real.We are looking for part-time Front of House staff to join us.If you have plenty of enthusiasm, a friendly, outgoing personality and can manage to stay smiling, even when the dressing hits the fan, we would love to hear from you.Responsibilities: Provide exceptional customer service to all F&S customers...