Bilingual Team Leader, Multi-Unit Underwriting

3 weeks ago

Calgary, Alberta, Canada Canada Mortgage and Housing Corporation Full time

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Job Requisition ID: 10153

Position Status:Temporary Full Time

Position Type:Hybrid

Office Location:Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Salary:Our salaries generally range from $ to $ and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a contract employee:

  • 3 weeks of accrued vacation.
  • Annual individual performance bonus.
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
  • An inclusive workplace culture and environment with Employee Resource Groups and more.
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region's office at a minimum of 4 timesa month.

About the role

Join the Multi-Unit Underwriting team in the Bilingual Team Lead position. In this role, you will ensure effective and efficient applications processing and ensure completeness of these applications in preparation for underwriting.You will also ensure adherence to CMHC's policies and procedures to ensure fair and timely processing of applications while protecting the legal, financial and reputational risk of the Corporation.You will support the overall governance framework in addition to providing leadership for the Multi-Unit underwriting team and staff to effectively manage and maximize the timely processing of application while minimizing client complaints.

This is a temporary position with a duration of 24 months.

What you'll do :


•Supervise a team and monitor on day-to-day underwriting processing activities. These activities include:
-Receiving, reviewing and preparing applications for underwriting.
-Communicating with clients on quality of files and reinforcing CMHC's standards and policies.
-Receiving, reconciling and processing applications and premiums fees to ensure adequate processing of applications.

•Monitor application volumes and service standards and provide business decisions on the course of action.


•Streamline and develop operational process efficiencies and seek opportunities for improvement via design, measurement, analysis and control.

•Report on day-to-day underwriting processing activities and analyze metrics.

•Builds trust, establishes and maintains internal and external relationships to address problems or overcome barriers such as rejected applications, to further the sector's objectives.

•Set objectives, establish clear expectations, conduct performance management reviews for the managed team by providing ongoing feedback/coaching while fostering innovation, continuous improvement, and accountability for results.

What you should have:


•An undergraduate degree in a related field such as business, finance or commerce.

•A minimum of five years of experience in underwriting including two years of supervisory experience.

•Strong oral and written communication skills including presentation and negotiation skills in both official languages.

•Ability to establish and maintain effective working relationships.

•Demonstrated ability to lead teams, including the ability to provide coaching and feedback.

•Capacity to delegate and organize the work of others to meet specified deadlines.

It would be great if you also had:


• Knowledge of the multi-unit/rental industry and best practices relating to underwriting.


•Advanced Proficiency in Excel.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry – we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around

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