Team leader week-end

1 week ago

Winnipeg, Manitoba, Canada Bison Transport Inc Full time
Leader - Weekend Operations page is loaded Leader - Weekend Operations

Apply locations Winnipeg, MB time type Full time posted on Posted 3 Days Ago job requisition id R5398 The Leader of Weekend Operations (LWO) is responsible for upholding corporate policy, procedure, direction, and culture while managing the performance of the Weekend Operations teams in all regions.

With oversight of Dispatch, Planning, Customer Service, LCV, Reefer, City, LTL, ABL, Intermodal and Customs, the primary focus will be to ensure that each department is meeting company goals in operational execution, customer service and driver satisfaction.

This is accomplished through communication with leadership in all regions as well as developing a solid working relationship with department leadership.

The LWO will also play a critical role in redefining how Bison Weekend Operation operates.

In this role the LWO will first assess the current state of weekend operations as it pertains to process, data, tools, and operational execution, then work alongside other business units to create a seamless flow from daytime operations into the night.

The LWO will explore new ways to make our weekend operation more efficient and improve driver experience. The LWO will find ways to increase coverage across our network, identifying gaps in departmental coverage. The LWO will be tasked with assessing how new business initiatives will affect the weekend teams and provide feedback.
a) Training
Involves the general and specific training of all new and current weekend operations staff. New staff as per the training schedule. Ongoing training for current staff as scenarios arise, or as they are identified.
Participate in and promotion of cross functional and cross regional training for team members.
Involves monitoring and identifying coverage and performance issues. Interviewing and hiring of office employees.

Ongoing recorded evaluation of employees' performance and providing information necessary to contribute to the employee's performance evaluation, including work on existing areas of development and Smarter U courses.

Communicating employee performance to the employee.
Leading performance management initiatives for assigned staff.
Ensuring weekend schedules in all regions meet the needs of the operation.
ties in with cross regional training).
Operations personnel in all regions look to this position for vision, direction, and support.

This involves direct and indirect leadership of dispatch, planning, customer service, LCV, Reefer, City, LTL, ABL, IM and customs business processes.

Understanding workload and responsibilities of all weekend operations staff in all regions and managing performance expectations.
Establish weekend specific metrics in addition to departmental ones to measure business performance on the weekend.

Involves the monitoring of all incoming and outgoing communication to ensure effective and timely communication between operational business units, drivers and between regions.

Ensuring regular personnel are handling calls/messages/chats in a timely and effective manner. Ensuring DIMS items are entered appropriately so fleet teams can follow-up in a timely manner. Consistent communication with daytime operations to evaluate and improve operations on both shifts.
Provide weekly a Sr level summary of pervious weekends operations including Wins, Challenges, ongoing projects, etc.
4) Project Implementation

Involves participation in the setup of new initiatives and evaluation of how they affect the night teams as well as consistently looking at and instituting ways to improve Night Operations in all regions.

Promote and support existing Bison project initiatives to ensure alignment for evening staff.

Periodically travel to each region to evaluate the performance of the region and team members, assist in the setup of new initiatives, develop best practices to ensure the tools are used effectively by night staff and to provide support for the operation as needed.

Involves any other duties that may be assigned from time to time, on a daily or permanent basis.
Previous operations leadership leading day-to-day operations would be considered an asset.
Transportation industry would be considered an asset.
Desire and ability to lead and influence individuals from several business units and geographic locations.
Bison experience is an asset in areas including but not limited to, Operations, Logistics, and Intermodal.
Computer proficient, skilled at reviewing and organizing data to gain and provide insight.

Shift Available:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career

  • Meaningful and impactful work and projects with an essential service provider
  • Active in giving back through Corporate Social Responsibility and Charitable Giving
  • Bison Transport is committed to Diversity and Inclusion in the Workplace.
Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous "trucking" experience.

So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills.

We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena.

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