Change Management Business Advisor

2 weeks ago

Mississauga, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Job Summary


The Change Management Advisor will actively support and assist the Claims operation in the implementation of a change management framework, strategies and tactics to support the successful adoption of change initiatives.

The focus of this role will be placed on actively participating in and providing guidance to high impact change initiatives, and providing consultation and support for other initiatives, along with overall tracking of all changes ongoing and upcoming in the Claims operation.

The role also requires collaboration with various levels of leadership, to provide support and recommendations regarding prioritization and sustainability of changes made in the operation.


Major Duties

  • Participate in the establishment of a change management framework to be used to support and track all changes in the Claims operation
  • Consult and provide change management expertise to various levels of stakeholders across a variety of Claims focused initiatives
  • Providing coaching and feedback to teams and leaders regarding best practices to enable effective change within their teams
  • Build content, structure and facilitate necessary Change Management training for various levels of the organization including senior management.
  • Ensure the evolution of change management tools, training curriculum and governance and ensure coordination with various stakeholders
  • Monitor & measure the capacity for change to update Sr. Management with any trends, risks or issues that may be present
  • Support the post implementation process by measuring effectiveness of change management and adoption to changes; provide regular reporting to various levels of stakeholders
  • Asist in building sustainment activities and documenting best practices and lessons learned
  • Reinforce the change management culture of celebrating success and ensuring the proper recognition of contributions made

Position Requirements

  • At least 4 years of relevant experience in change management
  • Formal training in Change Management methodology required
  • Bachelor / Masters in Business Administration, Human Resources or another relevant discipline, or combination of education and applied experience will be considered
  • Bilingualism required (French and English)
  • Experience in the implementation of projects that are medium to large in scope & complexity
  • Intermediate to Advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
  • Ability to work independently and manage the priorities of yourself and others
  • Support and mentor other business advisors as required.
  • Ability to facilitate, articulate and present information clearly and concisely, adapting to expectations of the audience.
  • Curious nature and likes to dive deep into complex problems and concepts, ability to deal with ambiguity
  • Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders
LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace wh

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