Special Accounts Rep Ii

7 days ago

Burlington, Ontario, Canada Caterpillar Full time

Career Area:

Finance**:

Your Work Shapes the World at Caterpillar Inc.


When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

JOB SUMMARY:

Support various customers and legal resources to recover outstanding accounts and bring timely resolution to accounts that have transferred to repossession, recovery or legal status.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
This position may be assigned functions of Strict Foreclosure, Loan Workout or any other Special Accounts area.

  • Reviews accounts that have been identified as non-collectable to establish account deficiency amounts and determine the most appropriate and cost effective means by which to pursue outstanding account balances.
  • Analyzes the ability to collect on recovery accounts, collects deficiency balances, and coordinates recovery efforts through collection agencies.
  • Provides direction and leadership to the repossession, recovery or legal effort.
  • Authorizes and conducts equipment repossessions, which includes authorizing legal correspondence and arranging for transportation and safe storage of the units.
  • Develops and nurtures a strong working relationship with Caterpillar Dealers, Territory Managers and customers in an assigned portfolio.
  • Collects sale proceeds on private sales.
  • Contacts customers in an attempt to identify willingness to pay and to negotiate a lump sum balance payment, arrange a payment schedule, or negotiate a contract settlement.
  • Evaluates the customer's credit worthiness if a payment schedule appears to be the best alternative for resolving an outstanding balance. To accomplish this, Dun & Bradstreet and credit bureau reports are reviewed and evaluated. If warranted, an individual asset search is completed.
  • Serves as an active liaison between CFSC and the collection agencies to answer inquiries and resolve account issues promptly.
  • When warranted, works with approved collection agencies in an effort to recover outstanding balances when direct customer contact has been unsuccessful. Subsequently approves payment schedules or negotiated contract settlement suggested by the collection agent.
  • Makes recommendations to the Remarketing staff regarding the manner in which repossessed equipment should be liquidated.
  • Monitors and calculates potential loss on accounts with input from Remarketing/CRSI.
  • Reports past due results and recommends additions, deletions and modifications to the Potential Credit Loss Report.
  • Establishes account deficiency through Strict Foreclosure or following the sale of equipment and subsequent collection of sale proceeds from the selling agent.
  • Prepares standardized transmittal forms for transfer of accounts to legal status.
  • Prepares documents necessary to write off the account balance following equipment liquidation and sends a notice of deficiency to the customer.
  • Prepares and files Proof of Claim on bankruptcy cases.
  • Based upon an analysis of accounts and customer assets, makes recommendation regarding the legal strategy for pursuing outstanding account balances.
  • Coordinates with the Legal Department to provide information needed to issue judgments and garnishments and pursue litigation.
  • Performs equipment audits on special accounts and authorizes and evaluates equipment inspections as needed.
  • Monitors payments received from legal accounts and takes appropriate collection action when a delinquency has been identified.
  • Monitors suspense payment balances originating from legal accounts.
  • Performs buyout calculations on legal accounts.
  • Prepares legal past due reports and statistics for submission to management.
  • Provides the customer credit rating on charged off accounts to credit bureaus and other potential debtors.
  • Reports individual collection activities to the Special Accounts Support Manager on a weekly and monthly basis or as requested.
  • Prepares periodic status reports, summaries, statistics, results and historical reporting to Special Accounts staff and management on repossession, recovery or legal activities on accounts.
  • Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.

JOB REQUIREMENTS:

SKILLS, ABILITIES, AND KNOWLEDGE:

  • Demonstrated knowledge of and the ability to analyze customer credit summaries and past due accounts.
  • Demonstrated knowledge of a

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