Follow-up Support Worker

2 weeks ago

Winnipeg, Manitoba, Canada Assembly of Manitoba Chiefs Full time

Follow-Up Support Worker

Eagle Urban Transition Centre

Competition #:


Category:
Term to March 31, 2023
**With a possibility for extension

Position Summary


Under the direction of the Lead Service Coordinator and the Eagle Urban Transition Centre (EUTC) Program Manager, the Follow-Up Support Worker is a member of the EUTC Reaching Home - Fresh Start team.

The Follow-Up Support Worker will work together to provide services in a flexible, compassionate, and responsible manner to participants of the Fresh Start Project.

Support workers are to follow the Intensive Case Management model that utilizes the housing first philosophy based on; flexible and community-based support, promotion of stability, recovery, and community integration.


Key Responsibilities

  • Collaborate with the participant in the formulation of a Service Plan that follows the housing first principles that is reviewed and modified with the participant on a regular basis.
  • Collaborate with internal project supports including the Service Coordinator to develop an action plan to help participants to quickly move homeless individuals into stable permanent housing of their choice.
  • Provide outreach, case management, counseling, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
  • Provide individually tailored services to each participant which can include but are not limited to housing placement, independent living skills, vocational guidance, appointment escorts, integrated substance use treatment, and family counseling.
  • Assist participants to manage their money and prepare budgets with participants and compute expenses.
  • Educate, inform, and advocate for participants regarding benefits and entitlements i.e., rights and responsibilities of tenant and landlord, employment and income assistance, employment insurance, and food vouchers.
  • Provide Life skills workshops and information sessions on various topics such as substance abuse, harm reduction, safe sex, domestic violence, employment, healthy living, wellness, etc.
  • Coordinate / monitor referrals to community services, and advocate participant participation in them.
  • Educate, inform, and advocate for participants regarding benefits and entitlements.
  • Provide up to date information on community programs and services that the participant may be interested in partaking in i.e., employment programs, community sweats, etc.
  • Conduct monthly apartment inspections and document findings on inspection form.
  • Secure tenant keys for tenant move in and develop/operationalize master key plan for program site.
  • Ensure smoke detectors and carbon monoxide detectors are in working order in each apartment.
  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, etc.).
  • Provide monthly reports of activities to Lead Supervisor and Program Manager.
  • Other duties as required.

Qualifications

Education & Experience

  • A minimum of an undergraduate degree or college diploma in the field of social service, or a combination of related education and training will be considered.
  • Knowledgeable of the Personal Health Information Act (PHIA) and Service Priority Decision Assistance Tool (SPDAT).
  • Demonstrated knowledge of Housing First concept.
  • Patience, creativity, flexibility, compassion, and sensitivity to persons who have experienced the child welfare and criminal justice system.
  • Skills in assessment, case management and advocacy
  • Excellent interpersonal and communication skills and the ability to work independently
and co
- operatively as a part of an interdisciplinary team are required.


Knowledge of Winnipeg services and resources in the areas of supportive housing, mental health, counseling, addictions, child welfare and justice systems and First Nation culture.


  • Proficient in using Microsoft office Word, Excel, Power Point and Outlook.
  • Must be dependable and reliable, work as a team player.
  • Must have a valid Class 5 driver's license and a reliable vehicle.
  • Must have a current satisfactory Criminal Record Check, and Clear Child Abuse Checks.

Human Resources

Assembly of Manitoba Chiefs
**14th Floor, 275 Portage Avenue, Winnipeg, Manitoba R3B 2B3

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