Level 1 Noc Support Analyst

1 week ago


Markham, Ontario, Canada ICON Media Communications Inc. Full time
This will be a temporary two-month contract with possibility for a full-time permanent role.

Duties would include but are not limited to:

Main Activities

Monitoring & Troubleshooting

  • Responsible for the daily monitoring of all required client digital signage
  • Performing preliminary backend maintenance and remote assistance to resolve issues
  • Escalate ongoing issues by utilizing our internal ticketing system

Scheduling

  • Utilize various CMS to upload, organize and schedule client digital assets
  • Optimize and track scheduling tasks internally to accommodate multiple deadlines

Communication

  • Manage client expectations while exhibiting proper conduct and behaviour
  • Responding to client inquiries not limited to: Scheduling, maintenance of client digital signage and other departments in ICON Media

Support

  • Understand ongoing and upcoming projects from installations to enduser support
  • Provide knowledgetransfer training to team members and answering staff inquiries
  • Level 1 IT duties for internal employees
  • Perform other duties as assigned

Desirable Skills and Experience

  • Previous experience in digital signage industry is considered an asset
  • Strong organizational skills and attention to detail
  • Ability to prioritize and multitask under pressure in a fastpaced work environment
  • Takes initiative, is selfmotivating and shows a willingness to learn new things
  • Under mínimal supervision, works well both individually and as part of a team
  • Working conditions will include: rotating shifts, weekends and holiday shifts
  • May be required to travel within the GTA and lift up to 50 lbs
  • Must be able to read, write and communicate fluently in English
  • Bilingual is an asset
  • Previous experience in A/V, content management systems and / or I.T. support is an asset
  • Knowledge of Microsoft Windows XP / 7 and Microsoft Office Suite

Extra Duties

  • Provide vacation coverage for the department as needed
  • Other duties as assigned

ABOUT ICON
ICON was established in 1995 and is a full-service design and signage agency and Canada's leader in visual communications.

ICON is based in Markham, Ontario and features 120,000 square foot state-of-the-art production facility with additional offices in New York, and Montreal.

We have two unique divisions - ICON Visual specializes in wide format static graphics & signage and ICON Media specializes in digital signage solutions.

We provide a unique one-stop agency for clients in retail, out-of-home advertising, digital, corporate / event marketing, hospitality, and consumer packaged goods (CPG) industries.

Our corporate mantra is 'ALL THINGS VISUAL' since we offer the best of print and digital to meet the needs of today's increasingly omnichannel driven marketplace.


Job Type:
Fixed term contract

Contract length: 2 months

Schedule:

  • 8 hour shift
  • Night shift

COVID-19 considerations:

Ability to commute/relocate:

  • Markham, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
  • Level 3 NOC Analyst

    1 week ago


    Markham, Ontario, Canada Bevertec Full time

    # 23186BEV 123 Systems AdministratorMarkham, ONFull time permanent position Excellent communication in English (Spoken & Written)College or university degree in a related field (includes computer networking, technical support) and/or 3-5 years of related work experienceLevel 2 & 3 IT support experienceMCP, MCSE, CompTIA certifiedSolid knowledge of Windows...

  • IT Support Analyst

    1 week ago


    Markham, Ontario, Canada Citron Hygiene Full time

    IT Support Analyst Markham, ON, Canada Req #10466 Wednesday, April 24, 2024 Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene,...

  • QC Analyst Level 1

    1 week ago


    Markham, Ontario, Canada SGS Full time

    Job DescriptionExecute and perform testing as per methods, following the company's Standard Operating Procedures, Deviations and Change Control programs and cGMP guidelines.Ensure that work order documentation is complete in every aspect and all results are entered into Lab Book.Execute daily work determined by supervisor in order to maintain efficient work...

  • QC Analyst Level 1

    1 week ago


    Markham, Ontario, Canada SGS Full time

    WE ARE SGS – THE WORLD'S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 89,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD.Job DescriptionExecute and perform testing as per methods,...

  • Qc Analyst Level 1

    1 week ago


    Markham, Ontario, Canada SGS Full time

    Company DescriptionWE ARE SGS - THE WORLD'S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 89,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD. Execute and perform testing as per methods,...

  • QC Analyst Level 1

    1 week ago


    Markham, Ontario, Canada SGS Full time

    WE ARE SGS – THE WORLD'S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 89,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD.Job DescriptionExecute and perform testing as per methods,...


  • Markham, Ontario, Canada Saint Elizabeth Health Care Full time

    POSITION SUMMARY:We are seeking Level 2 computer specialists who excel in troubleshooting, have strong video creation and editing skills, and possess excellent communication abilities. A passion for new and evolving technologies is essential. NOC technicians serve as the link between Level 3 departments or vendors and frontline Service Desk agents and...

  • Financial Analyst

    1 month ago


    Markham, Ontario, Canada Home and Community Care Support Services Full time

    Do you have Budget Analyst experience and/or Financial Analyst experience with a focus on budget activities and enjoy the challenge of developing, managing comprehensive budgets, and conducting detailed financial forecasting to support strategic planning? Do you have advanced Excel skills to create complex financial models and perform data analysis? Are you...

  • Financial Analyst

    3 weeks ago


    Markham, Ontario, Canada Home and Community Care Support Services Full time

    Do you have Budget Analyst experience and/or Financial Analyst experience with a focus on budget activities and enjoy the challenge of developing, managing comprehensive budgets, and conducting detailed financial forecasting to support strategic planning? Do you have advanced Excel skills to create complex financial models and perform data analysis? Are you...

  • IT Support Analyst

    1 week ago


    Markham, Ontario, Canada RG Henderson Full time

    RG HendersonWho we are:RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In...

  • Support Analyst

    1 week ago


    Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for a Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software systems through def


  • Markham, Ontario, Canada Bayshore HealthCare Full time

    SummaryThe Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support. This role will be reporting into the Sr. Manger of Support Services and dotted line...

  • Financial Analyst

    1 month ago


    Markham, Ontario, Canada Home and Community Care Support Services Full time

    Do you have Financial Analyst experience and enjoy the challenge of supporting, preparing and analyzing financial, accounting and statistical data? Do you have exceptionally strong analytical and effective communication skills? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at this rewarding career...

  • Financial Analyst

    3 weeks ago


    Markham, Ontario, Canada Home and Community Care Support Services Full time

    Do you have Financial Analyst experience and enjoy the challenge of supporting, preparing and analyzing financial, accounting and statistical data? Do you have exceptionally strong analytical and effective communication skills? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at this rewarding career...

  • Support Analyst

    1 week ago


    Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full time $26

    Kelly's client, a top provider of comprehensive payment solutions, is offering a temporary to permanent role for a Support Analyst. In this position, you will communicate with clients, employees, and vendors to address issues related to hardware and software systems using defined processes and techniques. Please note, this is not an IT technician...

  • Support Analyst

    1 week ago


    Markham, Ontario, Canada Everlink Payment Services Full time

    Support AnalystMarkham, ONWWW.EVERLINK.CAABOUT EVERLINKEverlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for 97% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a broad range of SMEs across Canada.In addition to supplying best-in-breed technology...

  • Support Analyst

    1 week ago


    Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for a Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software systems through defined processes and techniques.THIS IS NOT AN IT TECHNICIAN...

  • Support Analyst

    1 week ago


    Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full time $26

    Kelly's client, a leading provider of payments solutions, has a temp-to-perm opportunity for a Support Analyst to resolve issues using hardware/software systems.Applicants must work shifts from 6:00am - 2:30pm, Friday to Tuesday.Provide support for ATM monitoring and dispatch technicians for Credit Unions in Canada.Minimum 3 years' experience supporting...


  • Markham, Ontario, Canada Jonas Software UK Full time

    Description : Technical Support Analyst Club Division Markham, Ontario THE COMPANY Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software...


  • Markham, Ontario, Canada SE Health Full time

    Position Summary:We are looking for Level2 computer specialists with strong troubleshooting and communications skills plus a passion for new and changing technologies. NOC techs act as the bridge between the Level3 departments and/or vendors and frontline Service Desk agents and users. NOC techs are also responsible for hardware-level support (including loan...