Clinic Manager, Medical Aesthetics

2 weeks ago

Whistler, British Columbia, Canada Whistler Medical Aesthetics Full time

Clinic Manager

Whistler Medical Aesthetics, Whistler BC
MSP is a group of North American's leading Medical Aesthetics clinics with the goal of providing world-class patient experiences.

We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons and Cosmetic Physicians and together, with an innovative clinical approach, supported by a strong cast of business ingenuity, we will continue to grow and dominate the industry in America.


Our MSP core values are:
RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILIT

What you can offer us:

  • Bachelor's degree in business or related field preferred.
  • Three years in a management role within the med spa, or related health care industry required.
  • Three years of inventory and budget management.
  • Three years of people management/leadership experience, including setting and reaching quotas.
  • Salesoriented (comfortable with goals and KPIs)
  • Excellent managerial and financial skills and the ability to take leadership over any business operations area.
  • Superlative communication skills, particularly the ability to communicate as a leader.
  • Motivational and inspirational attitude.
  • Quick learner, who can adapt in a fastpaced work environment.
  • Customer service oriented.
  • Desire for personal and professional growth and development.
  • Passion for leadership and development of staff.

ESSENTIAL JOB FUNCTIONS

  • Leads all operations within the fourwalls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of food, supplements, and supplies.
  • Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet cliniclevel profitability goals.
  • Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.
  • Coaches and develops new team members to clinic standards.
  • Ensures high level of patient care and satisfaction by continually improving service levels.
  • Creates a KPIdriven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
  • Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
  • Builds and sustains a highperformance culture through attracting, developing, and retaining a highly motivated team.
  • Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.
  • Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.
  • Works with Regional Director to establish shortterm objectives and longrange goals and related plans.
  • Reviews the results of all operations, comparing them with the company's objectives and taking appropriate measures to correct unsatisfactory performance and results.
  • Ensures the clinic's compliance with all applicable laws, rules, regulations, and standards, including HIPAA and OSHA protocols.
  • Performs other related duties to benefit the mission of the organization.

What we can offer you:

  • The ability to be a part of a more extensive system
  • Training and growth opportunities
  • Treatment Incentives and Perks
  • Competitive pay + bonus
  • Comprehensive training
  • Ability to make an impact in the communities we serve.

Job Types:
Full-time, Permanent

Salary:
$32.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Store discount

Schedule:

  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Experience:

People Management: 2 years (required)

  • Budgeting: 1 year (required)

Ability to Commute:

  • Whistler, BC (required)

Work Location:
In person

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