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Ev Charger Field Service Specialist
2 weeks ago
_"Pioneering the Future of EV Charging Technology - Join FLO in Empowering a Greener Tomorrow"_:
Role and Team
Join our dedicated and dynamic team in Vancouver as a Senior Regional Field Services Technician.
In this exciting role, you will oversee the operation and maintenance of our electric vehicle charging stations networks, playing a crucial part in expanding sustainable transportation.
Engagements
Location and Benefits - Vancouver Office (Coquitlam)
- Flexible telecommuting arrangements and occasional travel requirements.
- Comprehensive benefits including health insurance, retirement plans, and employee perks specific to FLO.
- A workplace culture that thrives on inclusivity, innovation and shared success.
What You'll Accomplish:
- Manage and perform onsite repairs and preventative maintenance for EV charging equipment.
- Expertly diagnose failures at both the remote and onsite level, down to the component.
- Provide exceptional customer service during all field visits.
- Document processes and generate detailed service reports for stakeholders.
- Effectively manage inventory tasks, including spare parts logistics.
- Collaborate with technical teams, sharing knowledge and information proactively.
- Represent FLO as an ambassador to customers and partners in our charging networks.
- Tackle additional relevant duties as required by the role.
What Sets You Apart:
- Hold a valid driver's license and have the ability to travel without restrictions.
- Demonstrated proficiency in computer skills, particularly Microsoft Office, and knowledge of TCP/IP and Ethernet networks.
- Familiarity with Electrical codes and electrical distribution systems.
- Proven experience in HSE procedures with a strong aptitude for assessing and managing risks
- Ability to skillfully interpret construction and electrical drawings.
- Have a minimum of 25 years of combined customer service and electrical systems experience.
- Possess 35 years of field service experience.
- Electrical certification, SSH knowledge, Starlink knowledge, EV ownership, and a deep passion for innovative technologies are highly desirable and advantageous.
Personal Attributes
- A positive and proactive approach.
- Excellent organizational skills, initiative, and resourcefulness.
- Strong sense of responsibility, selfreliance, and assertiveness in managing subcontractors.
- Ability to work effectively both independently and as part of a team.
- Outstanding interpersonal and communication skills.
- Excellent handeye coordination and physical ability to lift a minimum of 50 pounds.
- High level of English proficiency (written and spoken).
- Customer and resultsoriented mindset.
PERKS
- Group
RRSP:
Employer contribution of up to 2%. Save for the future.
- Insurance: Complete coverage. Peace of mind.
Recharge Days: 5 days annual leave. Rest from day one.
- Telemedicine: Easy access. Quick care.
- Accrued vacations: Proven experience. More free time.
- EV Advantages: Free home charging station. Drive green.
- Friends discount: Share the FLO benefits.
- Culture: Humanity and local leadership. Grow together.
- Satisfaction: In a recent survey, over 92% of respondents said they liked working at FLO
- JEDI: Justice, Equity, Diversity, Inclusion.
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