Administrative Assistant, Physician Health Program

2 weeks ago

Vancouver, British Columbia, Canada Doctors of BC Full time

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today



DEPARTMENT:
Physician Health Program
Our mission is to support and advocate for the health of physicians and physicians-in-training. Our vision is a healthy, connected, and resilient physician community.

In addition to offering confidential advocacy, support, and referral assistance for physicians and trainees, The Physician Health Program of BC (PHP) also participates in wellness initiatives to promote the ongoing health of our professional community.




THE TEAM:
Physician Health Program


The Physician Health Program (PHP) of British Columbia provides a confidential support and advocacy service for BC physicians, residents, medical students, and their immediate families dealing with personal and/or professional problems.

This program supports helping Doctors of BC achieve its purpose:
making a difference so doctors across the province can make theirs.

THE JOB:

Administrative Assistant, Physician Health Program**Reporting to the Manager of Administrative Support Services the Administrative Assistant, PHP performs administrative tasks which support our physician and non-physician clients which includes other Doctors of BC departments and other external parties as well as the Manager of Administrative Support Service and the wider PHP team.

This position requires strong organizational and proactive coordination skills, and the ability to manage multiple priorities simultaneously.

As the first point of contact for our clients this role requires someone who has outstanding customer service skills, a high-level of confidentiality and embodies strong sense of helpfulness.

The documentation maintained by this role supports the PHP team, the PHP managers and our clients.

WHAT SUCCESS LOOKS LIKE

Building Relationships (B):

  • Establishes and maintains relationships with peers and contacts with access to information and to key business partners
  • Seeks and shares information and advice on how to get things done and who to involve

Communication for Results (B:

  • Converses with, and writes to, peers in ways that support transactional and administrative activities
  • Explains the immediate context of the situation, asks questions with followups, and solicits advice prior to taking action

Initiative (I):

  • Seeks out new challenges that require low to occasionally moderate risk taking and receives authorization from manager prior to acting
  • Determines the resources, team support, and technical needs necessary to enable success and procures them
  • Keeps responding to the challenge in spite of obstacles and setbacks

Problem Solving (B):

  • Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
  • Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
  • Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Thoroughness (B):

  • Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
  • Renegotiates priorities as necessary.
  • Solicits feedback on performance in new tasks.
  • Sets improvement standards to reduce errors, omissions, and oversights.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other's wellbeing.

WHAT YOU BRING

  • High school graduation and some related work experience; OR an equivalent level of related work experience, education and/or training may also be considered
  • Excellent writing skills and proven ability to develop clear, concise and comprehensive written communication
  • Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines
  • Superior interpersonal, oral communication and relationship management skills
  • Adept at balancing major concurrent tasks and projects
  • Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed
  • Excellent computer skills using Word, PowerPoint, Outlook and Excel
  • Demonstrated ability to work independently and as a member of the team
**_Doctors of BC thank

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