Internship - Technical Support Engineer
2 weeks ago
Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic.
# Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement.# Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
# High responsibility in continuous improvement in service quality and efficiency.
# Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.
Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered.
# Unix/Linux with shell scripting, etc.
# Databases experience (Oracle, MySQL).
# Web or App related project support experience with protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix.
# Understanding of software development methodologies and coding standards.
# Experience with software application debugging and troubleshooting.
# Familiar with technical support process and escalation management.
# Passionate with technical support to solve complicated customer issues.
# BS/MS in Computer Science, Math or related scientific disciplines.
# Background in Software Development is a plus.
# Comfortable performing shift-work (eg. 8am-5pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months.
#
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