Bilingual Senior Training Officer
1 week ago
Requisition ID:
#
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank.
We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too.Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions.GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.Purpose
To provide effective training that increase the knowledge and skill level of Scotiabank's Small Business, Corporate & Commercial clients on all services supported by GTB Product & Services.
The role will be responsible for arranging remote training sessions, following up with clients and working with other departments at Scotiabank to deliver a high-quality training experience to both clients and internal partners.
This ensures a high level of knowledge and confidence in using Scotiabank's GTB products and services, improves client satisfaction and lowers calls to our support teams.
What You'll Do:
Provide client training for GTB Products & Services by:
- Providing comprehensive training on any GTB products supported by the Helpdesk and ensures that clients feel confident using their new services once the session has been delivered.
- Maintaining training schedules with department management and clients.
- Reviewing client setup and entitlements to verify that it corresponds to their training needs to ensure the session can be delivered without issue.
- Engaging the helpdesk, BBO and other departments as necessary to resolve any setup issues that may impede training.
- Delivering training to internal partners, as needed, using various channels on assessed needs.
- Identifying technical, operational, and product features enhancements that would allow or prohibit processing efficiencies and customer needs.
- Evaluating processes and documentation with the potential to make the internal operation of the department more efficient and providing recommendations to management.
Measure training success by:
- Applying customers' and partners' training feedback as well as training analytics to improve existing programs and processes.
What You'll Bring:
- Fluency in French, both spoken and written is required.
- Strong product knowledge to deliver comprehensive training sessions to Scotiabank's Corporate, Commercial and Small Business clients.
- Strong communication skills (oral and written) as a critical means of managing customer needs to maximize the quality of training sessions delivered
Work Arrangement:
- This is a hybrid role.
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you - you might be the right candidate for this or other roles at Scotiabank
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.
That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day.
With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Scarborough || Canada : Ontario : TorontoScotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
If you require technical assistance, please click here. Candidates must online to be considered for this role.We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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