Supervisor-branch Operations
6 days ago
SBI Canada Bank was established in Canada in 1982 as a wholly owned subsidiary of State Bank of India, the largest bank in India.
Supervisor-Branch Operations
This position reports to the Asst Manager/Manager /Head Retail and is primarily responsible for performing the following functions:
Roles & Responsibilities of Supervisor
- Evaluate personal progress and actions to ensure alignment with Bank's vision and operational goals
- Effectively communicate and interpret the Bank's strategic vision to employees within areas of responsibility
- Work collaboratively with other Branch staff to achieve positive results
- Enable subordinates to grow through feedback, instruction, and encouragement
- Awareness and complete knowledge of Policies, Guidelines & Procedures of the Bank and ensure that the operations of the Bank are ins strict compliance and adherence to the Policies, Guidelines & Procedures of the Bank
- Attract potential customers by answering product and service questions; providing information about other products and services
- Answer enquiries courteously and resolve issues related to customer account
- Follow Compliant Resolution Procedure
- Act as Joint Custodian and discharge duties of handling Vault Operations, ATM Cash, Security Forms, Debit Cards
- Account Opening
- Initial interaction with customer, perform ascertain identity procedures formalities, fill out account opening form and other related activities including verification in Finacle
- Post/authorize transactions in Finacle within rights prescribed in User Matrix
- Obtain information such as declaration of source of fund, beneficiary details in case of remittances from the customer, wherever applicable
- Ensure scanning of all vouchers, outward and inward clearing cheques, account opening forms, and related documents and record in the Register
- Verify signature of all inward clearing cheques in Finacle and posting as per their posting rights including review of list of cheques, tallying amount, return memo etc prepared by CSR
- Review of list for outward clearing instruments and posting as per their posting rights. Ensure timely receipt of credit of outward clearing in BMO account
- Remittances
- Attending to telephone calls/telemarketing of banking products
- Checking inward mail receipt/entry/distribution
- Checking outward mail/dispatch
- Processing of all the transaction recelved over fax after ensuring authorization from Branch Head
- Advise SR for generating and despatching GIC renewal advice with GIC disclosure
- Sending of GIC Maturity Notices on periodic basis
- Preparation of T5 slips and mailing to clients for verification of Assistant Managers & Branch Head
- Preparation of TSA/NR4 return for verification of Assistant Managers & Branch Head
- Safe Deposit Box operations
- Balancing/ reconciliation/ renewal advising of RRSP accounts with OTC
- Reconciliation of all office accounts (eg. Official cheque, sundry, suspense and
- Fixed Assets reconciliation including Depreciation
- Handling court/CRA/regulatory orders/notices
- Checking Day books daily and escalate any discrepancy observed
- Migrate customers to INB / Mobile Banking
- Addition of new INB requests and follow up of for new/reset requests
- Timely completion of online trainings
- File and maintain records as per Bank's Record Retention Policy
- Follow Bank's Privacy Policy
- Assist Assistant Manager/Manager with any specific project
- Act as an administrator for SGIC (Student GIC)
- Responsible in checking SGIC Portal daily for any requests received
- Responsible in sending the wire payment instructions for SGIC
- Opening account and providing SGIC investment certificate upon receiving funds
- Responsible in handling any queries related to KYC and account activations for GIC
Job Requirements
- University degree in business, finance, economics, accountancy or similar area required.
- Strong communication skills with ability to write clearly and concisely.
- Strong analytical skills with ability to understand various operations and assess the effectiveness of controls.
- Knowledge of the financial sector
- Ability to problemsolve and multitask.
- Work effectively in a group environment.
- Ability to work in an environment of ambiguity and rapid change.
- Experience using data analytics and visualization tools would be an asset.
Job Types:
Full-time, Permanent
Schedule:
- Onsite and As per branch operating hours
Work remotely:
- No
Job Types:
Full-time, Permanent
Salary:
From $42,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Surrey, BC V3W 9Z1: reliably commute or plan to relocate before starting work
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