Technical Analyst, Fraud Detection and Prevention

1 week ago


Montreal, Quebec, Canada Laurentian Bank Full time
Join Laurentian Bank:

At Laurentian Bank, we are on a mission to revolutionize the banking industry for the better. With a rich history dating back to 1846 in Montreal, Laurentian Bank supports the growth of families, businesses, and communities. Our team of over 3,000 dedicated employees works collaboratively to deliver a wide array of financial services and personalized solutions to customers across Canada and the United States.

About the Role:

The Technical Analyst position at Laurentian Bank Financial Group Anti-Fraud Centre involves promptly handling telephone inquiries from clients. Responsibilities include triaging inquiries, blocking accounts in case of fraud, opening investigation files, and providing support to clients.

Working Hours:
  • Monday to Friday 14h30-23h00
Key Responsibilities:
  • Handle lost or stolen card inquiries
  • Manage alerts in transaction monitoring applications
  • Assist clients affected by fraud by securing accounts and initiating investigations
  • Replace cards and access codes, authorize transactions, and offer support for banking machines
  • Communicate bank policies, pricing, and procedures effectively
Qualifications:
  • DEC
  • Two years of customer service experience
  • Autonomy and ability to work under pressure
  • Proficiency in Windows environment and Microsoft Office
  • Multi-lingual capabilities are an asset
  • Professional proficiency in French and English
What We Offer:

Discover the comprehensive compensation and benefits package provided by Laurentian Bank:

  • Earn competitive base salary with annual reviews and bonuses
  • Hybrid work model tailored to business needs
  • Stock purchase plan with employer matching
  • Generous time off and leave options
  • Health and wellness programs
  • Group insurance and pension benefits
  • Special discounts and deals on various products and services

Join Laurentian Bank for a fulfilling career where your skills are recognized, and your well-being matters. Be part of a diverse and inclusive work environment that values belonging and growth for all team members.



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