Digital Cx Writer

2 weeks ago

Toronto, Ontario, Canada Canada Life Assurance Company Full time

Job Description:

We're looking for someone who has a track record and passion for creating and editing content that supports an ideal end-to-end customer experience.

You'll help champion and craft plain language content to support our digital channels, including websites and apps.


You also know what it takes to support multiple remote and co-located delivery teams with crisp, consistent and user-friendly copy.

We are looking for a

_Digital CX Writer_

_ - 12 month term_

What you will do

  • Adapt, build on and execute endtoend content strategy for multiple digital platforms channels
  • Create and edit copy based on a project's goals, maintaining consistency of style and voice
  • Work alongside key partners to understand business, regulatory and corporate requirements, and balance those with user needs
  • Adhere to AODA and other accessibility standards
  • Recommend and influence copy usage within a UX and designthinking context
  • Help distill complex financial/technical content and jargon into userfriendly content with a plain language approach
  • Work with various internal teams to establish priorities and secure approvals
  • Collaborate with UX architects, designers, animators, strategists and researchers
  • Contribute to the development and maintenance of governance guidelines for digital copy
  • Educate crossfunctional partners on the role of plain language writing and content strategy throughout the product development process

What you will bring

  • 23 years of experience in UX writing, design content, or related field in digital
  • Excellent writing skills with an emphasis on digital writing
  • Strong facilitation and negotiation skills
  • Ability to interpret various stakeholder and user needs and translate them into compelling online copy
  • Strong understanding of accessibility standards
  • A strong listener and influencer
  • Curiosity and commitment to testing new ideas and innovating to drive business results
  • Selfmotivated, organized and able to multitask and prioritize jobs to meet deadlines
  • Experience navigating compliance and market conduct concerns
  • Experience working with content management systems (especially Adobe Experience Manager), including analytics tools an asset

_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg._
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

We are one of Canada's top 100 employers

  • Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
  • We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**LI-Hybrid

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