Senior Operations Specialist

2 weeks ago

Vancouver, British Columbia, Canada Expedia, Inc. Full time

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Vancouver-based role only, in-office expected.

Senior Operations Specialist

Expedia Cruises is currently in search of a dedicated Program Specialist to help manage the day to day needs of our third-party technology solutions integral the success of over 260 travel agencies and a network of more than 5,500 Vacation Consultants. In this role, you will serve as the bridge between business needs and external technology providers, working to drive increased adoption across a diverse stakeholders including Franchisees, Consultants, Consumers, and the Corporate Support Team. You'll be involved with several third-party platforms including our cruise, air, and hotel booking platform (powered by Odysseus), omni-channel phone system, consumer website, and more. The role demands a unique combination of business acumen and technical proficiency, enabling you to effectively introduce new functionalities, resolve challenges, prioritize effectively, and foster broader adoption among stakeholders.

  • What you'll do:
    • Be a subject matter expert for several of our third-party technical solutions (including booking platforms, CRM system, etc.)
    • Represent the voice of Expedia Cruises' business needs and various stakeholders (corporate team, franchisees, consultants, customers)
    • Drive overall awareness and adoption of these third-party platforms throughout the organization through communication, training support, documentation, and more.
    • Troubleshoot, problem solve, and improve - you'll dive deep dive into issues and identify solutions or create bug/feature tickets and see through completion
    • Manage new feature rollouts and feedback loops to both internal and external stakeholders
    • Provide regular, clear, and concise status updates to stakeholders and cross-functional teams
    • Report on key metrics and share key insights and findings
  • Who you are:
    • 3-5 years experience in program management or program support
    • Expertise in problem-solving, project coordination, planning, process development, and improvement skills
    • Degree in business or related discipline
    • Highly organized and able to adapt to changing needs with excellent attention to detail
    • Solid interpersonal skills including cross-functional team collaboration and service oriented
    • Strong written and oral communication skills in complex scenarios
    • Critical thinking and problem-solving are required traits
The total cash range for this position in Vancouver is $71,500.00 to $100, Employees in this role have the potential to increase their pay up to $114,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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