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Product Manager in Data Management
4 months ago
PagerDuty is seeking a Principal Product Manager ( Flexible Platform) to join our diverse, customer-focused team As Principal Product Manager , you will help our customers better manage a variety of different types of real-time urgent work, not just in Software and IT Operations, but in a variety of other functions across the landscape of Digital Operations.
You'll own two of our most critical building blocks, Flexible Work Objects, and Flexible Notifications, and play a key technical and product leadership role across several development teams working to define our strategy and roadmap.
The Flexible Platform team is working closely with other product development teams internally who will leverage these building blocks to build new products as well as external customers and partnersour larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as work objects beyond PD's incidents) like post-mortems, tasks, customer cases, security events, and how these objects leverage other flexible platform building blocks like notifications, workflows, and automation actions
The ideal candidate will bridge the world between API-first platform principles and understanding the burning problems of other product development teams and our external customers (and you have the metrics at your fingertips to back it up) You can rapidly learn 3rd-party applications and their platform concepts (ServiceNow, Atlassian, Salesforce, etc) and design a platform strategy that is feasible, usable, and maintainable.
Define the roadmap for two of our core flexible platform building blocks: Partner closely with engineering and design on new building block enhancements.
Prioritize feedback from 3rd-party developers, internal development teams, internal Professional Services, and partner teams.Partner with other PD development teams to enable them on how to leverage platform building blocks and help make them successful.
Design the tools and content to seamlessly onboard development teams and customers onto the platform.Support marketing with content and awareness for developers and internal stakeholders.
6-10+ years of product management experience for a SaaS enterprise software company preferably with B2B applications and platform experience.
~ You have enough technical knowledge to be respected by engineers.~ Ability to experiment with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design.
~ Ability to be self-driven in writing SQL queries to get access to make data-driven decisions.
~ Experience with Agile software methods or a desire to learn them; You strongly empathize with customers where your customers are other internal or external development teams. You can write, speak, and think about complicated and highly technical problems with uncommon lucidity.
~ Bachelor's and/or Master's in Engineering, Computer Science, technical related field, or equivalent practical experience as a software engineer.
Software development experience is a big plus.
The base salary range for this position is 155, ,000 CAD.
