Service Client
2 weeks ago
- Répondre aux appels entrants en français en établissant des connexions et en offrant des solutions dans un environnement de changements rapides
- Offrez des expériences client de première classe en répondant aux questions, en faisant la résolution des problèmes et en fournissant des informations en réponse aux préoccupations et aux demandes
- Informer les clients sur les fonctionnalités actuelles des produits, leur facturations, et sur toutes les offres et promotions applicables, en soulignant leur valeur globale.
- Proposer des solutions alternatives lorsqu'approprier dans le but de fidéliser les clients
**Travaillez avec nous et vous apprécierez**:
- Horaire à temps plein, 40 heures / semaine
- Formation 100% rémunérée
- Avantages sociaux complet comprenant une assurance médicale, dentaire, visuelle et vie
- Possibilités d'avancement et de développement professionnel
- The personal benefits of working from home, including saving time, money and the environment.
**Qualifications, aptitudes et expériences requises**
- Compétences de base en navigation sur PC, y compris l'expérience de base des moteurs de recherche, la navigation dans le navigateur, la saisie d'URL, le remplissage de formulaires en ligne, etc.
- Capable de lire et écrire l'anglais à un niveau intermédiaire
- Disponibilité de travailler le soir et le week-end
- Capacité d'établir des relations avec les clients et de les aider à répondre à leurs besoins changeants.
- Excellentes capacités d'écoute et de communication, à l'écrit et à l'oral
- Capable de fournir un moniteur et un espace de travail à domicile silencieux et sans distraction (nous fournirons le reste)
- Un diplôme d'études secondaires / GED
**Qualifications, aptitudes et expériences désirées**
**Qualifications préférées**:
- Expérience en service à la clientèle ou en vente au détail
- Expérience de service à la clientèle dans un environnement de travail à domicile
- Parle couramment le français et peut lire et écrire l'anglais à un niveau intermédiaire
**À propos de Sykes**
L'équipe SYKES de plus de employés sert certaines des marques les plus connues au monde en proposant des solutions globales de gestion des interactions client. SYKES se classe régulièrement en tête de la liste des «100 meilleures entreprises pour les emplois à distance» par Flex Jobs.
La division SYKESHome est une main-d'œuvre entièrement distante et offre une alternative flexible et sans déplacements à un emploi traditionnel. L'équipe de SYKESHome est convaincue que son personnel est son atout le plus précieux et offre une formation, des avantages et des opportunités de croissance de classe mondiale pour aider ses employés à devenir les meilleurs de l'industrie.
**Attestation d'égalité d'accès à l'emploi**
Type d'emploi : Temps plein
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