Front Office Leader

1 week ago

Ottawa, Ontario, Canada Hilton Full time
**Job Requirements
**The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, is conveniently situated in downtown Ottawa, steps from Parliament Hill with LRT transportation at the hotel's front door for easy access to many points of interest including festival venues.


This blended dual branded property features 171 extended-stay guest rooms under the Homewood Suites by Hilton banner and 175 units providing short-stay accommodations under the Hilton Garden Inn banner and a total of 4,500 square feet of conference space, which includes our Tulip restaurant and bar, a pool and fitness facility.


Responsibilities
Reporting to the Hotel Manager, the Front Office Leader is responsible for ensuring the highest level of guest services are being delivered and company standards are maintained for all positions within the Front Desk, Reservations, and Night Audit

This includes:

  • Onboarding of all new Front Office Associates acting as a mentor and coach throughout
  • Completion and review of daily report package.
  • Promote and encourage interdepartmental cooperation and communication to improve customer service and overall satisfaction.
  • Ongoing training and coaching with Human Resources to ensure disciplinary process and performance management is consistent and effective
  • Ensure all new hires have brand training completed in a timely manner
  • Interview, hire, train supervise and counsel Guest Service Specialists and Night Auditors in the efficient operation of their respective areas.
  • Motivate, lead and encourage the entire Rooms team to generate positive results in guest experience, financial goals and associate satisfaction.
  • Lead, own and document monthly department meetings
  • Conduct preshift meetings to build a strong team work environment.
  • In Coordination with the Hotel Manager take on a role of responding to Salt reviews.
  • Manage, maintaining/improving SALT for Overall guest experience.
  • Be an active participant all Hotel committees (Blue energy committee, Bright hearted committee, Health and Safety, etc.).
  • Manages the functional areas of guest registration, night audit, and guest reservation, to ascertain guest satisfaction and associate satisfaction and maximize hotel profitability.
  • Assist in the following: Preparing Schedules, evaluating Associates, and direction of all personnel.
  • Takes immediate action on problems that are encountered in the Front Office Department.
  • Manage and maintain Front Desk productivity
  • Continual review of operational checklists and modifying as needed
  • Implement and maintain upsell incentive program for front office department
  • Hold individual associates accountable and ensure a full understanding of the Hotel's expectations and performance standards
  • Conduct and document weekly conversations and info sharing with Front Office team to discuss Salt, procedure changes and any other team relevant topics
  • Assist in the maintenance of the key control program that is in place.
  • Responsible for knowing hotel emergency procedure. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.
  • Ensure the security needs of the property and guests are met.
  • Conduct shift change over meetings and review of shift change report and pass over report
  • Maintain an active role in the community, civic and industry segments.
  • Perform other duties as assigned by the Hotel Manager.
  • Evaluates staff performance on a 90 day, and annual basis.
  • Conducts his/her self to reflect the high standards of professionalism within the Hilton organization.

Work Experience

  • Minimum of 3 years of Front Desk experience, with minimum 2 years in supervisory or management roles
  • Excellent time management and organizational skills
  • Excellent communication skills
  • Strong problem solving skills

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee.

The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website.

If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

  • Front Office Supervisor

    1 week ago

    Ottawa, Ontario, Canada Novotel Ottawa Full time

    Purpose: To Assist the Front Office Manager in the efficient and smooth operation of the Front Office Department. Under the supervision of the Front Office Manager - trains, directs and supervises Front Office staff, inspiring through every interaction - thoughtful, meaningful guest service, while adhering to internal controls, programs and...

  • Front Office Manager

    1 week ago

    Ottawa, Ontario, Canada Marriott Ottawa Full time

    FRONT OFFICE MANAGER (FOM)Reports To:Director of Room OperationsBE PART OF OTTAWA'S TOP HOSPITALITY TEAMWhat's in it for you? Competitive wages & benefits Position is bonus eligible Marriott's discount program for 8500+ hotels & restaurants Freeduty meals and beverages as well as food and beverage discounts Rewards and recognition Marriott's worldclass...

  • Front Office Supervisor

    1 week ago

    Ottawa, Ontario, Canada Les Suites Hotel, Ottawa Full time

    THE OPPORTUNITY:FRONT OFFICE SUPERVISORREPORTS TO GUEST SERVICE MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration. A...

  • Front Office Manager

    1 week ago

    Ottawa, Ontario, Canada The Metcalfe Hotel Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.RESPONSIBILITIES Responsible for...

  • Front Office Assistant

    1 week ago

    Ottawa, Ontario, Canada Diamond Logistics Transport Inc. Full time

    OUR BRANCH IN (OTTAWA) IS LOOKING FOR FRONT OFFICEJob descriptionWe are looking for a Front Office to join our team and support our daily office operations.A successful Office Assistant will act as the point of contact for all customer-related issues, providing administrative support and managing their queries. Main duties include answering the phones,...

  • Front Office Receptionist

    1 week ago

    Ottawa, Ontario, Canada Dermidea Antiaging and Medical Aesthetics Full time

    We are looking for a dynamic Front Office Receptionist for part-time work at Dermidea in Prince of Wales.Dermidea is a state-of-the-art medical aesthetics clinic providing medical-grade skin care procedures and products. We are an inclusive employer and encourage diversity in the workplace. The ability to work some Saturdays is essential.Front Receptionist...

  • Front Office and Sales Supervisor

    1 week ago

    Ottawa, Ontario, Canada Tasico Hospitality Group Full time

    REPORTS TO:Senior Operations Manager andRDOSDEPARTMENT:Front Office / SalesGENERAL PURPOSE/ ESSENTIAL DUTIES/RESPONSIBILITIES:Assist front office and sales in obtaining customer satisfaction by performing operations, sales, marketing and administrative dutiesMAJOR AREAS OF RESPONSIBILITY SALES: Group Rooms Rooming Lists Charge Routing Create Blocks Create...

  • Front end manager

    1 week ago

    Ottawa, Ontario, Canada Loblaw Companies Ltd - Head Office Full time

    L'utilisation du masculin à pour but d'alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre engagement à avoir un impact positif sur la vie de tous les...

  • Front Desk

    1 week ago

    Ottawa, Ontario, Canada Canadian Association of Medical Aesthetics Full time

    OTTAWA, ONSchedule:THURSDAY to SUNDAY, 8am - 5pmJob Summary:We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient front...

  • Front Desk Receptionist

    1 week ago

    Ottawa, Ontario, Canada Jask salon and day spa Full time

    Job Overview:Duties: Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen, and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) Receive, sort, and distribute daily mail/deliveries...

  • Supervisor / Policy and Program Officer / Team Leader / Project Leader

    1 week ago

    Ottawa, Ontario, Canada Employment and Social Development Canada Full time

    Supervisor / Policy and Program Officer / Team Leader / Project Leader Reference number: DIS22J Selection process number: 22-DIS-NCR-EA A Indigenous Services Canada (ISC)- First Nations Inuit Health BranchEdmonton(Alberta),Vancouver(British Columbia),Winnipeg(Manitoba),Yellowknife(Northwest Territories),Halifax(Nova Scotia),Ottawa(Ontario),Sioux...

  • Front Desk Supervisor

    1 week ago

    Ottawa, Ontario, Canada Bona Hospitality Full time

    Department: Front Desk, Courtyard by Marriott Ottawa EastHours: Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays includedReport to: Front Office Manager,***: The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of...

  • Office Manager

    1 week ago

    Ottawa, Ontario, Canada Altis Recruitment Full time

    Altis has partnered with a Property Management client to hire an Office Manager in Ottawa. Reporting directly to the General Manager, the Office Manager plays a pivotal role in overseeing front desk operations as well as managing Resident and Supplier accounts and records, including billing and invoicing.This is a full-time position, permanent role that...

  • Assistant Manager, Front of House

    1 week ago

    Ottawa, Ontario, Canada Algonquin Students' Association Full time

    Assistant Manager, Front of HouseReports To:Manager, Front of HouseMission: _To create an environment that inspires a passion for student success._Desired Results of the Position: Exceptional hospitality experience focused on delivering exceptional customer service to all patrons A handson leader that motivates staff to do excellent work An operation...

  • Office Manager

    1 week ago

    Ottawa, Ontario, Canada Altis Recruitment Full time

    Altis has partnered with a Property Management client to hire an Office Manager in Ottawa. Reporting directly to the General Manager, the Office Manager plays a pivotal role in overseeing front desk operations as well as managing Resident and Supplier accounts and records, including billing and invoicing.This is a full-time position, permanent role that...

  • Crew Leader Landscape

    1 week ago

    Ottawa, Ontario, Canada CSL Group Full time

    Why CSL? CSL Group is a dynamic family-based company committed to its employees. We are a growing company with a fantastic reputation and are searching for new team members to grow and develop. If you are looking for a career, not just a job, we offer exciting growth and advancement opportunities. All employees at CSL are committed to our company values...

  • Shift Leader

    1 week ago

    Ottawa, Ontario, Canada Fire & Flower Full time

    Fire & Flower is a leading, technology-powered, adult-use cannabis retailer with more than 90 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model.Shift LeaderJob OverviewThe Fire and Flower Shift Leader is responsible for...

  • Office Manager

    1 week ago

    Ottawa, Ontario, Canada Altis Recruitment Full time

    Altis has partnered with a Property Management client to hire an Office Manager in Ottawa. Reporting directly to the General Manager, the role of the Office Manager is crucial in overseeing front desk operations, managing Resident and Supplier accounts and records, and handling billing and invoicing.This is a permanent full-time position that offers paid...

  • Front Desk Agent

    1 week ago

    Ottawa, Ontario, Canada Les Suites Hotel, Ottawa Full time

    THE ROLE:The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay. He or she will also process the guest's method of payment, be customer-service oriented, and work closely with housekeeping and...

  • Front of House Manager

    1 week ago

    Ottawa, Ontario, Canada Heartbreakers Pizza and Wine Full time

    Heartbreakers is looking for a FOH Manager to join our team We're a family owned pizza shop in Hintonburg/Wellington West neighborhood with a cozy 20+ seat dining room and bustling takeout service. The FOH Manager acts as a leader of the service team and works with BOH management and owners to support our systems, policies and hospitality standards. In...