Manager, People

1 week ago


Victoria, British Columbia, Canada Coast Hotels Full time
Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

People & Culture Manager Coast Victoria Hotel & Marina by APA


The P&C Manager will contribute to the success of the company by providing Human Resources support and leadership at the Coast Victoria Hotel & Marina by APA, working with the third party union representation, as well as provide collaborative support on a centralized team of HR Professionals.


Responsibilities:

  • Works with the hotel's leadership team to create an environment that is motivating and engaging; proactively manages the development of the culture in alignment with the Coast Values and culture
  • Ensures Ambassadors deliver excellent customer service aligned with company policies and brand promises; works with the hotel's leadership team to remove barriers for delivering exceptional guest experiences
  • Connects P&C plans with other departments and areas of the hotel as appropriate
  • Aware of and understands how all areas of the business interact
  • Attends industry and/or professional events or conferences to maintain industry/professional knowledge and network with industry/professional peers
  • Focuses on short
- and long
- term priorities, maintaining a big picture perspective

  • Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
  • Uses conflict resolution skills and empowers Ambassadors to resolve issues and identify when to escalate them
  • Lives the Coast Values and reflects the brand in the community; participates in local events, fostering a positive reputation for the company within the local community
  • Provides expertise, support and collaboration within a centralized model of human resources for multiproperty needs
  • Other projects as required

Skills/Knowledge/Experience:

  • Bachelor's degree or diploma in Human Resources or related field or equivalent combination of education and experience
  • Chartered Professional in Human Resources (CPHR) Professional designation or equivalent
  • 57 years of related experience, with 23 years in a leadership capacity
  • Experience with Labour Relations and working with a union preferred
  • Advanced working knowledge of MS Office Suite
  • Proficiency with HRIS Systems and various technologies
  • Knowledge of OH&S, Employment Standards, Human Rights, Labour Relations legislation and regulations
  • Previous experience in the hospitality industry an asset
  • Proven ability to coach and influence Leaders and peers
  • Advanced communication (written, verbal and listening), interpersonal, and customer service skills
  • Excellent problem resolution skills and conflict resolution skills to resolve issues within a functional area
  • Proven ability to handle confidential information and situations
  • Not content with the status quo; driven to create positive change and growth
  • Exemplifies Coast Hotels' core values and enjoys working in a culture of accountability
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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