Csr - Customer Service Representative

1 week ago


Courtice, Ontario, Canada Elite Sports Tours Inc. Full time

Company Description:
Elite Sports Tours is Canada's leading sports travel company. Providing sports travel packages to premier sporting events in North America. Elite Sports Tours provides clients with packages to see any major sporting events across the continent. Specializing in custom trips and bus tours for sports fans providing a once-in-a-lifetime experience.

The Role:

Responsibilities:

  • Assist customers with product/servicerelated issues, order processing, and general queries.
  • Provide accurate and detailed information about our products/services to customers.
  • Collaborate with other departments to resolve complex customer issues.
  • Maintain a positive and empathetic attitude when addressing customer concerns.
  • Document customer interactions and transactions accurately in the system.
  • Identify opportunities to enhance the customer experience and contribute to continuous improvement.
  • Collaborate with our experienced sales team to manage CRM duties, ensuring the retention of existing business.
  • Showcase a willingness to learn and immerse yourself in all aspects of the Elite Sports Tours business.
  • Demonstrate a proactive approach to exceed sales targets and contribute to the overall success of the team.
  • Embrace a teamoriented mindset and exude charisma while interacting with colleagues and clients.
  • Adaptability to meet the demands of deadlines and schedules in a fastpaced work environment.
  • Availability to participate in select bus tours and events outside of regular office hours.

Qualifications:

  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problemsolving abilities and attention to detail.
  • Ability to multitask and prioritize in a fastpaced environment.
  • Positive attitude and a commitment to providing exceptional customer service.
  • Flexibility to work weekends or evenings, if required.
  • Confidence and a salesoriented mindset.
  • Dynamic, energetic, and engaging personality.
  • Ability to actively listen to customers, address inquiries, and provide effective solutions.
  • Strong organizational and customer service skills, with a background in sales considered an asset.
  • Demonstrated punctuality and dedication.
  • Previous travel experience is a plus.
  • Strong computer skills, including proficiency in Word, Excel, and Gsuite.


If you are a dedicated individual with a passion for delivering exceptional customer service, ready to contribute to a dynamic team, and excited about the sports travel industry, we encourage you to apply.

Join us in creating unparalleled experiences for our clients and making lasting memories in the world of sports travel

Job Type:
Part-time

Salary:
From $16.55 per hour

Expected hours: 20 per week

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Ability to Commute:

  • Courtice, ON L1E 3J6 (required)

Work Location:
In person

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