Seasonal Guest Relations Specialist

2 weeks ago

Montreal, Quebec, Canada Accor Hotels Full time
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo #Mobilizes all the hotel's managers around a common project:
implementation of the VOG on a lasting basis.
Drives forward an approach that fosters consistency between the different departments. Each hotel represents a single team, a single project.

Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel.

Challenges the heads of department to reach the targets set by the brand and by the hotel.

Organizes actions to raise all employees' awareness about Fairmont Brand, Guest experience if necessary for employees and/or their managers.

Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages cross-departmental working, and provides support for the introduction of organizational changes.

Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimized.

Drive Leading Quality Assurance Standard adherence across the departments along with Department's heads and L&D Manager.

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