Guest Services Agent

4 weeks ago

Montreal, Quebec, Canada Delta Hotels by Marriott Montreal Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Guest Services Coordinator

    20 hours ago

    Montreal, Quebec, Canada COMPASS GROUP CANADA Full time

    That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all...

  • Guest Services Agent

    1 hour ago

    Montreal, Quebec, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests....

  • Guest Services Agent

    10 hours ago

    Montreal, Quebec, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Service Agent

    4 hours ago

    Montreal, Quebec, Canada Marriott International, Inc Full time

    Additional Information Pay: $19.70 / hour - $23.18 / hourJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYProcess all guest check-ins, check-outs, room...

  • Guest Service Agent

    13 hours ago

    Montreal, Quebec, Canada Marriott International, Inc Full time

    Additional Information Night shiftJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Agent

    2 weeks ago

    Montreal, Quebec, Canada Delta Hotels by Marriott Montreal Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Agent

    2 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Services Agent

    2 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Services Agent

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Services Agent

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Services Agent

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels by Marriott Montreal Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Agent

    3 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Service Agent

    29 minutes ago

    Montreal, Quebec, Canada Sandbanks River Country Campground Full time

    Job descriptionSandbanks River Country Campground - Guest Services (Picton, ON)Job Summary:Sandbanks River Country Campground is a family campground located in beautiful Prince Edward County directly behind the world famous Sandbanks Provincial Park. The Sandbanks Provincial Park has one of the top beaches in Ontario and is only a two-minute walk from our...

  • Guest Service Assistant Manager

    15 hours ago

    Montreal, Quebec, Canada Castle Property Management Full time

    **Job Title**: Guest Service Assistant Manager**Location**: Montreal, Quebec**Company Overview**:Castle Property Management Inc is a leading short-term rental property management company based in Montreal. We specialize in providing exceptional experiences to guests while maximizing the value and efficiency of our clients' properties.**Position...

  • Hospitality Agent

    7 minutes ago

    Montreal, Quebec, Canada Bota Bota Full time

    Hospitality Agent (full-time position)Your mission on the boat: Embark, with a light heart.The stay at Bota Bota begins with kindness. Under the responsibility of the Hospitality Supervisor, the hospitality agent has the essential role of welcoming with heart and taking care of the customer according to the requirements of high-end customer...

  • Guest Service Manager

    17 hours ago

    Montreal, Quebec, Canada Hilton Garden Inn Montréal Centre-Ville Full time

    The Guest Service Manager assists the Front Office Manager in their duties and oversees the hotel's reception and customer service operations, including the front desk, bell service, concierge, night audit, and assigned personnel. They are responsible for ensuring the smooth operations of their department while adhering to the chain's standards. Special...

  • Guest Service Manager

    2 weeks ago

    Montreal, Quebec, Canada Hilton Garden Inn Montréal Centre-Ville Full time

    The Guest Service Manager assists the Front Office Manager in their duties and oversees the hotel's reception and customer service operations, including the front desk, bell service, concierge, night audit, and assigned personnel. They are responsible for ensuring the smooth operations of their department while adhering to the chain's standards. Special...

  • Customer Service Agent

    4 hours ago

    Montreal, Quebec, Canada Fuze Logistics Services Inc Full time

    **Customer Service Agent (Ocean Import/Export) - **Montreal Office**Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.**Job Summary**:- Submit bill of lading instructions to...

  • Agentes ou agents de réadaptation

    13 hours ago

    Montreal, Quebec, Canada Centre de services scolaire de Montréal Full time

    Le Centre de services scolaire de Montréal (CSSDM) recherche des agentes et des agents de réadaptation pour occuper des postes ou des affectations à temps plein ou à temps partiel durant l'année scolaire.Si vous êtes titulaire d'un baccalauréat en psychoéducation ou que vous êtes étudiante ou étudia

  • Guest Services Representative

    7 hours ago

    Montreal, Quebec, Canada Morguard Full time

    **PURPOSE**The Guest Services Representative is accountable to the Supervisor, Guest Services to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre's image and the organizations goals and objectives.**DUTIES AND...