![goeasy](https://contents.bebee.com/companies/ca/goeasy/avatar-S3KMd.png)
Bilingual Skip Tracer
2 weeks ago
is the place for you Recognized as one of
North America's Most Engaged Workplaces, we want the best to join our team.
Our
National Contact Center is the heartbeat of goeasy Ltd We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.
Skip Trace Agent, you will maximize business revenue through account management and tracking deliquent accounts.
- No experience, but have the right attitude?_ We offer full comprehensive training programs to equip you with the tools needed for success.
What's in it for you:
Benefits and Perks package which goes beyond your base salary:
Financial
- RRSP and Employee Share Purchase Plan matching
Health & Lifestyle
- Extended healthcare coverage, including Mental Health and ondemand virtual healthcare
- 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
- Onsite Gym
Perks
- _Perkopolis_ employee discount program
- Employee discounts on furniture, electronics, and appliances
- Tuition Assistance Program
- State of the art Office
- Games Room
- Free Employee Parking
Recognition
- Opportunities for monthly, quarterly, and annual awards
- President's Trip weeklong dream vacations for top performers
- Leadership development programs over 75% internal promotion rate
What you do:
- Perform collection skiptracing activities to locate customer data.
- Utilize company provided internal and external skip tools and the phone to locate customers and recover accounts.
- Comply with all federal and province regulations
- Comply with all office policies and procedures
- Communicate with third parties for the purpose of obtaining customers' location information.
- Proper handling of inbound/out bound skip calls and utilizing multiple internet avenues to locate consumers while meeting production goals established by management.
- Provide frequent updates back to management summarizing progress being made.
- Maintain account history and update account documentation and coding on skiptracing location process.
- Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
- Minimum 1year Skip Tracing experience or relative combination of education and industry experience
- Subprime experience is preferred.
- Skip tracing experience and ability to handle large inventories of accounts.
- Previous experience working in a call center.
- Strong negotiation and skip tracing skill.
- Strong computer skills
- The ability to multitask and handle working under a fastpaced environment.
- Ability to type a minimum of 3040 wpm.
- Highly analytical with a creative mind set to think outsidethebox to find the best way to track delinquent accounts.
- Strong customer service, written and verbal communication skills
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day.
This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential.
As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.
Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
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