Manager, Services

2 weeks ago

Toronto, Ontario, Canada Ceridian Full time
Ceridian is a global leader in Human Capital Management technology.

Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well.

Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

  • By delivering an awardwinning product, conceptualized and developed by awardwinning leaders, that result in awardwinning customer employee experiences
  • By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
  • By using modern technology, such as voiceactivation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

Location:

For this role, we are open to remote work and can hire anywhere in the United States or Canada.

About the opportunity


The Manager of Standard Integrations, Web Services and Import Consulting (SIWI) is responsible for the end-to-end delivery of Ceridian HCM Standard Integrations, Web Services and Imports solutions through a team of technical consultants, primarily based in the Philippines and TCS and North America.

Key responsibilities include project staffing, customer relationship management, and performance/people management.

In addition, the Manager contributes to the growth of the SIWI practice and will lead and drive forward initiatives by partnering with cross-functional Ceridian teams as required by the business.

What you'll get to do

Manage Utilization Targets

  • Work with resource management and pod leads to distribute work for the team to ensure utilization targets are met.
  • Manage a team of integration consultants to ensure quality and ontime file implementations, working with both internal and external stakeholders.
  • Support the sales cycle through scoping, prospect meetings and solution reviews as required.
  • Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release.
Ensure High Customer Satisfaction

  • Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques, and methodology.
  • Manage customer relationships and provide team oversight through Ceridian implementations.
  • Perform regular account reviews with SIWI consultants.
  • Motivate teams to document solutions and contribute to internal knowledge base.
  • Demonstrate thought leadership to resolve customer and business challenges; proactively address project escalations.
  • Participate in the company's internal, departmental, and crossdepartmental initiatives.
  • Identify ways to improve the SIWI Consultant practice by identifying areas for improvement within the Implementation and Value-Add Services and its business partners.
Increase engagement and capabilities/skills of Team Resources

  • Hire, train and manage a team of resources to execute fulfill practice objectives.
  • Provide coaching to improve performance and drive career development.
  • Build team expertise and confidence in SIWI practices delivery through realtime feedback, regular 1:1s, coaching and effective onboarding and training plans.
  • Actively listen to employee challenges and support the team by engaging with Project Sponsors, PMs and internal partners to address project risks.
  • Execute daytoday administrative tasks such as project and practice reporting updates, vacation scheduling, time entry approvals, etc. in a timely manner.
What's in it for you

  • Encouragement to be the best version of yourself at and away from work:
  • YOUnity diversity and inclusion programs
  • Amazing time away from work programs
  • Support for your total wellbeing through our Live Well, Work Well programs targeting all aspects of your life
  • Recognition for your contributions through excellent pay, perks, and rewards
  • Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
  • Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value

  • Bachelor's degree or equivalent experience.
  • Master's degree or post graduate coursework an asset.
  • Experience in building and leading effective teams.
  • 5+ years in consultant role with Ceridian HCM an asset.
  • 25 years of experience in the Dayforce Standard Integrations including but not limited to Workday to Dayforce, SuccessFactors to Dayforce, MSD365 to Dayforce, Dayforce to NetSuite and Dayforce to Oracle integrations.
  • 25 years of experience in Dayforce Web Services Consulting.
  • 25 yea

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