Customer Care Representative

1 week ago

Victoria, British Columbia, Canada Reliable Controls Full time

Who we are:

Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.

We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration.

Embracing a work-life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees.

Let's combine our passions for building a greener future

Your mission:

What we offer:

  • Flexible Hybrid work environment
  • Highly competitive extended health and dental plans for you and your family
  • A yearly RRSP contribution on the company's behalf, plus an employee contributionmatching program to help you grow your financial wellbeing
  • An annual performance bonus
  • Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers
  • Free convenient parking, or choose our green transportation option and be paid for it
  • Social Committee events almost every month, from potlucks, game nights, and LAN parties to camping and skiing
  • Free onsite gym at both locations
  • Awards and recognition for service and accomplishments
  • Assistance with tuition or skills training relevant to your role
  • A rewarding career doing work that matters

What we hope to create:

Solutions for building operators to enable the vision of Net-Zero Emissions by 2050. Help us get there.

In this role you will:

  • Liaise with Reliable Controls partners to assist dealers with coordination of partner orders
  • Issues sales returns and coordinate drop ship RMAs (Return Merchandise Authorizations) for dealers
  • Part number creation
  • Manual Entry of purchase orders and sales orders when necessary
  • Validating Sales order information
  • Identifies complaints and escalates to supervisor to work together on continuous improvement of processes and procedures
  • Work with partners to ensure delivery times meet the objective of the company
  • Collaborate with several levels of the business to ensure clear information sharing
  • Partner with shipping/warehouse to manage & resolve order issues
  • Advocate for the customer across teams and maintain internal relationships to facilitate timely resolutions
  • Maintain a positive attitude focused on customer satisfaction
  • Assist customers to follow up on orders & shipment
  • Ensure the online pending order table is updated with shipping timelines and aged order notifications
  • Back up for Customer Care Coordinator including;
  • Assist Customers with order entry in eBusiness
  • Review & coordinate customs documentation and arrangements including validating commercial invoice
  • Work on the continuous improvement of processes and procedures
  • Other duties as assigned

You'll have access to:

  • An onboarding package to get you up to speed
  • Online training courses
  • A mentor (or three)
  • Annual training allowance

This role might be right for you if you have:

  • A minimum of 2 years of work experience in a similar capacity
  • High school diploma (or equivalent)
  • Fluent in English (written and spoken)
  • Excellent written and verbal communication skills able to simplify complex topics in a professional and approachable manner.
  • The ability to work effectively as part of a team as well as work independently/take initiative when needed
  • Strong interpersonal skills
  • Excellent organizational and time management skills
  • Prior experience working for a software engineering or manufacturing company would be considered an asset

You'll be successful in this position if you:

  • Possess initiative, drive, and excellent time management skills
  • Have a deep commitment to high standards of service, exceeding customer expectations and leading by example
  • Value a healthy worklife balance; we don't expect you to work overtime or weekends

Let's connect


At Reliable Controls, it's not only experience and skills we are seeking; alignment with our values is of the utmost importance to us.

Continuous improvement is vital to our organization, and we are prepared to invest in our team's future, not just their current abilities.

Let's connect. We would love to hear from you

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