Managed Services Expert

2 weeks ago

Montreal, Quebec, Canada Banque Nationale du Canada Full time

Area of Interest: Project management and agile methodology

A career as a Managed Services Expert reporting to the Director of the Digital Special Projects Program at National Bank means acting as an orchestrator for the planning, coordination of all the activities affecting the services in production, and the evolution of surveillance, ensuring the highest level of efficiency in service availability. You contribute to a unique initiative in the market by using your creativity to do things differently. You will build and work with a small, elite team of carefully selected experts, while working hand in hand with the various business lines and external partners.

  • Keeps track of all the artefacts (incidents, issues, evolutions, ...) which affect the production health, internally and in our partners' management systems.
  • Ensures partner's compliance with internal standards.
  • Defines, develops and deploys preventive maintenance and best practices in surveillance and operations.
  • Works with partners to identify trends, analyze problems, determine the cause, define preventive measures and follow up on action plans.
  • Proactively questions and monitors performance, indicators and all contracted services, and continually revises practices to suggest adjustments and ensure quality service for users through a continuous operational governance.
  • In collaboration with the Release Manager, develops and manages implementation and deployment processes.
  • In collaboration with the POs, assures the operational needs are documented in the new initiatives and features
  • Works with internal clients to determine and interpret needs and pass them on to service providers according to procedures.
  • Works with Customer Success and Business Operations teams to follow the performance in production and troubleshoot a variety of infrastructure and application issues.
  • Keeping up to date with new systems updates and enhancements as required
  • Provides expertise for projects and changes.
  • Ensures documentation is up to date.
Your team

Within the Digital Special Projects sector, you will be part of an autonomous team of around fifty people and actively participate in the Bank's digital transformation. Our team stands out for its great complicity, its unparalleled spirit of mutual aid as well as its great dynamism and sense of innovation

We aim to offer you maximum flexibility to support your quality of life. This translates into a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Basic requirements

  • At least 7 years of relevant experience, including at least 5 years in a management position related to product operation.
  • Completion of a bachelor's degree or equivalent qualification in a related field, complemented by several years of pertinent experience.
  • Profound comprehension of technical intricacies, product dynamics, and visionary challenges, along with the adeptness to navigate associated developments and explore alternative pathways.
Languages:
  • French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French. Skills

Press space or enter keys to toggle section visibility

Agile Methodologies Business Impact Analysis Client-focused Communication Decision Making Driving Results Influence others Key Performance Indicators Mobilization Organization Skills Problem Solving Resiliency Risk Management Team Alignment

Press space or enter keys to toggle section visibility

Your benefits

Press space or enter keys to toggle section visibility

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first:

Press space or enter keys to toggle section visibility

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?

Come live your ambitions with us

Why work at National Bank?For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person's unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates What can you bring to our team?

Sign up to get information on what's new for your career and our events.

Complete your profile for a personalized experience and search made easy with job alerts relevant to you.

#J-18808-Ljbffr

  • Managed Services Expert

    2 weeks ago

    Montreal, Quebec, Canada National Bank of Canada Full time

    A career as a Managed Services Expert reporting to the Director of the Digital Special Projects Program at National Bank means acting as an orchestrator for the planning, coordination of all the activities affecting the services in production, and the evolution of surveillance, ensuring the highest level of efficiency in service availability. You contribute...

  • Expert, Product Manager

    2 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Services Software Expert

    2 weeks ago

    Montreal, Quebec, Canada Techso Full time

    An international leader in digital transformation, Techso is a fast-growing company offering consulting services in three niches of expertise: technology infrastructure management (IT), specific application development (DEV) and product lifecycle management (PLM). Founded in 2014, Techso has built a reputation for the quality of its projects delivered to...

  • Expert Data Management

    2 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Senior Manager Advisory Services

    2 weeks ago

    Montreal, Quebec, Canada Services Conseils Jafferson inc. Full time

    The successful candidate will work closely with partners and experts in carrying out business valuation mandates, expert reports, transfer pricing studies, and financial due diligence assignments.RESPONSIBILITIESThe qualifying candidate will perform the following:Act as the engagement leader on business valuation mandates with regards to matrimonial...

  • Expert Finance Product Manager

    2 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    Job SummaryThe role of Expert Product Manager is to translate business requirements into formal product roadmaps. The Expert works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Expert Product Manager supports the full lifecycle of the product and as such seeks regular...

  • Media Experts

    2 weeks ago

    Montreal, Quebec, Canada IPG Mediabrands Full time

    Media Experts is looking for additional administrative support for the Media Finance Operations team. We are actively seeking one full-time Media Finance Operations Coordinator who will be responsible for supporting the team with data entry, reporting, reconciliation, and billing of media campaigns.Reporting to the Media Finance Operations Supervisor, this...

  • Fragrance Expert

    2 weeks ago

    Montreal, Quebec, Canada Rennai Full time

    Discover Rennaï, the beauty and modern self-care destination of the future.At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love,...

  • Store Manager

    2 weeks ago

    Montreal, Quebec, Canada Nature Expert Full time

    Gérant(e) de magasinTâches:- Superviser les opérations quotidiennes du magasin, y compris les ventes, le service à la clientèle et la gestion des inventaires.- Veiller au respect des politiques et procédures de l'entreprise.- Gérer et motiver une équipe de conseillers.- Des tâches en comptabilité seront nécessaires avec le temps.- Créer et...

  • Estimateur(Trice)

    2 weeks ago

    Montreal, Quebec, Canada Bisson Expert Full time

    Ton expertise et ton charisme font de toi une personne compétente et convaincante. Ton ambition se traduit par un besoin constant de te dépasser? Tu risques de te plaire chez Bisson Expert.Bisson Expert est une entreprise québécoise implantée depuis plus de 67 ans. Nous œuvrons dans la réparation de fondations de bâtiments existants. Nous sommes une...

  • Media Experts

    2 weeks ago

    Montreal, Quebec, Canada IPG Mediabrands Full time

    Media Experts is looking for additional administrative support for the Media Finance Operations team. We are actively seeking one full-time Media Finance Operations Coordinator who will be responsible for supporting the team with data entry, reporting, reconciliation, and billing of media campaigns. Reporting to the Media Finance Operations Supervisor, this...

  • Project Management Expert

    2 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Company Full time

    Expert Program/Project Management - Cloud At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad...

  • Conseiller Expert Services Bancaires

    2 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    **Come Work with Us**At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Conseiller(ère) Aux Ventes

    2 weeks ago

    Montreal, Quebec, Canada Party Expert Full time

    _Le genre masculin est utilisé sans aucune discrimination et dans le seul but d'alléger le texte._Vous aimeriez travailler dans un environnement des plus excitants Vous êtes passionné et inspirant?Party Expert est une entreprise Québécoise, reconnue pour sa vaste sélection de produits reliés aux fêtes et célébrations de tous genres. Chef de file...

  • Expert Program/project Management

    2 weeks ago

    Montreal, Quebec, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • SAP Security Expert and Access Management

    2 weeks ago

    Montreal, Quebec, Canada BRP Full time

    The SAP Security Expert and Access Management role is responsible for managing SAP access processes and providing continued day-to-day support to SAP Security. They will take charge of managing the SAP GRC application and handling access inquiries related to SAP authorizations. The Administrator is

  • Media Experts

    2 weeks ago

    Montreal, Quebec, Canada IPG Mediabrands Full time

    Location: Canada|Office: Montreal|Agency: Media Experts - Canada|Ref#: 6830Position Summary:The Media Planner at Media Experts is pivotal in managing our media planning product from conceptualization to execution. This role involves preparing and presenting media plans, proposals, and analyses that meet and exceed client objectives, ensuring that each...

  • Troisième Clé

    2 weeks ago

    Montreal, Quebec, Canada Party Expert Full time

    _Le genre masculin est utilisé sans aucune discrimination et dans le seul but d'alléger le texte._Vous aimeriez travailler dans un environnement des plus excitants Vous êtes passionné et inspirant?Party Expert est une entreprise Québécoise, reconnue pour sa vaste sélection de produits reliés aux fêtes et célébrations de tous genres. Chef de file...

  • Media Experts

    2 weeks ago

    Montreal, Quebec, Canada IPG Mediabrands Full time

    Location: Canada|Office: Montreal|Agency: Media Experts - Canada|Ref#: 7944Media Experts is looking for additional administrative support for the Media Finance Operations team. We are actively seeking one full-time Media Finance Operations Coordinator who will be responsible for supporting the team with data entry, reporting, reconciliation, and billing of...

  • Media Experts

    2 weeks ago

    Montreal, Quebec, Canada IPG Mediabrands Full time

    Position Summary The Coordinator, Investments will work as part of an integrated media investment team. The role involves substantial interaction and collaboration with client account leads as well as team members in the finance and client groups that are part of Media Experts and IPG Mediabrands. This position requires you to support the team with the...